ITIL

MarsLander – flight checklist, Paracetamol

Captain’s log: stardate 22 July 2020 The Mission director rubbed his throbbing temples and shifted in his seat to relieve the pain from the pressure points caused by continual virtual meetings ever since COVID began. Today will be a full day MarsLander mission meeting with the latest Mission Control team. ‘I may need my comfy …

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Member events: are you ready to join us online?

The current pandemic has resulted in the suspension of several of our face to face member events. Since then the Committee Chairs, the itSMF UK operations team and myself have thought hard about what we could do to fill the physical void. We’ve devised a plan that we’re pleased with and, if you attended the …

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ITSM – the next generation. MarsLander faces three new challenges

“To boldly go where no ITIL has been before. That is the challenge facing my Mission Control teams. In this series of three workshops I want the teams to demonstrate they can translate ITIL®4 theory into practice and capture concrete actions they can take away and apply. Why these three workshops? It is time we …

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Create, Deliver and Support – a view from the ‘engine room’ of ITIL 4

Create Deliver Support (CDS) – is one of the 4 Managing Professional guides for ITIL 4 from AXELOS, offering some truly original thinking around the core ITSM practices and the value they contribute to the business. CDS offers a holistic view of all service delivery activity, from idea to reality, from demand to value, and …

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Service and info security management standards: Asia leads the way

Why are there such large variations in adoption of industry standards across the world? I have been reviewing the exploitation of international standards in the UK, specifically ISO/IEC 20000-1 for ITSM and ISO/IEC 27001 for information security, for many years now. Demonstrable and auditable compliance to an accepted standard is widespread in many professional areas …

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Managing a remote-working team in challenging times

Candy Candappa suggests some ways to re-think your management style in the light of enforced remote working. Let us have your thoughts below – are you really ready for remote working? and how can your team continue to provide expected levels of service delivery? I’ve spent much of the last 20 years managing teams I …

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