Richard Horton

Richard works for NIHR Clinical Research Network Coordinating Centre (CRNCC), which provides support and coordination for clinical research specialties - including mental health.

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The Importance of Mental Health and Wellbeing

This year’s itSMF UK Annual Conference (ITSM18) was suitably thought provoking across a range of areas, but one that is of particular note was the significance placed on mental health. In IT service management (ITSM) we’re used to grappling with value and how we improve focus on it. This theme recurs. However, we’re not so used …

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Cynefin Adoption – a Great Case of ITSM-Event Learning

What you get out of a conference/event presentation is an interesting question. Some of the knowledge or awareness you gain might not have any immediate or readily quantifiable use. However, you would hope that something within the delivered content strikes a chord, or maybe sets you on a path to improvement (no matter how slow …

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Anyone for Tennis?

Why do we do processes? When Service Management theory is structured around using them it seems a bit of a basic question, but when they aren’t applied appropriately we can find them shackling both our organisations and how we are perceived. As Johanna Konta finds herself in a Wimbledon semi-final I was struck by something …

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Reflections on Service Management in Clinical Health Research ​

The Professional Service Management Framework (PSMF) explores how doing service management in our organisations involves more than just ITIL processes. Here Richard Horton takes a tangential view of some of the specific skills required within the clinical health research arena. Could these have wider relevance? When I was 12 and three quarters I started keeping …

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ITSM16 Q&A: Richard Horton, itSMF UK Board Member

In the lead up to ITSM16, we’ll be posting blogs from various people answering a simple Q&A about ITSM16 and why they’ll be attending this year. Richard Horton, itSMF UK Board Member and Service Delivery manager at the NIHR CRN (University of Leeds), is the first to respond. What are you most looking forward to …

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Release Management – Delivering More and Breaking Less

If you want a one-line summary of the challenge faced by people delivering IT services, you could do worse than “How to deliver more and break less”. Given that there isn’t a limitless pile of money available to throw at this problem, and that there are constant pressures to reduce costs, clearly we need to …

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