Getting started with digital transformation/evolution
Digital transformation is a large and highly convoluted subject on which many books have been written. Although I have tried to address the most essential elements of getting started with […]
With over 16 years of experience in the Service Management Richard de Kock currently works for Microsoft where he has been assisting organisations in modernising their cloud strategies, operating models and cloud capabilities. Across the tenure of his career Richard has engaged organisations of all sizes across the globe in a variety of industry verticals to resolve complex strategic and operational challenges using a multitude of frameworks and standards. Richard is an award-winning consultant who holds a Master of Science degree in Service Management from Northampton University in England and specialised in digital transformation practices and capabilities. Richard is currently authoring the ITIL 4 Digital & IT Strategy book and has co-authored VeriSM: Unwrapped and Applied released in 2018.
Digital transformation is a large and highly convoluted subject on which many books have been written. Although I have tried to address the most essential elements of getting started with […]