Paul Wilkinson

Paul has been involved in the IT industry for more than 25 years and has a broad background in IT operations, IT management and product innovation and development. He was project team lead in the original BITE (Business & IT Excellence) process modeling of ITIL, an ITIL V2 author and member of the ITIL V3 advisory group. He is co-owner of GamingWorks and co-developer of a range of business simulations focusing on IT Service management, Project management, Business Process management, Business and IT alignment, Alliance management and co-author and developer of the ABC of ICT products and publications.

MarsLander – flight checklist, Paracetamol

Captain’s log: stardate 22 July 2020 The Mission director rubbed his throbbing temples and shifted in his seat to relieve the pain from the pressure points caused by continual virtual meetings ever since COVID began. Today will be a full day MarsLander mission meeting with the latest Mission Control team. ‘I may need my comfy …

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ITSM – the next generation. MarsLander faces three new challenges

“To boldly go where no ITIL has been before. That is the challenge facing my Mission Control teams. In this series of three workshops I want the teams to demonstrate they can translate ITIL®4 theory into practice and capture concrete actions they can take away and apply. Why these three workshops? It is time we …

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Remain Relevant

If You Want to Remain Relevant it Starts with YOU Taking Action!

The itSMF UK annual conference asked some serious questions around the relevance of IT service management (ITSM) in a rapidly changing world and landscape of other emerging practices such as Agile, DevOps, and Lean ways of working. As Rosemary Gurney stressed at the start of the conference – this was a ‘pivotal’ conference for us …

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A DevOps Business Simulation

Paul Wilkinson reports on one of the most popular interactive elements of conference. The theme of ITSM16, the itSMF UK conference, was ‘Professionalism in ITSM’. One of the streams, ‘People make ITSM’, focused on the human elements that make ITSM successful – such as communications, leadership and people development. Barclay Rae in his opening speech …

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