Mark O’Loughlin

Mark is the Managing Director of the Cloud Credential Council (CCC). The CCC is a global community driven organization that empowers companies in their digital transformation journey by offering vendor-neutral certification for IT Professionals including Cloud, Big Data, and IoT. As a recommended first step by the CCC, Service Managers should look at taking the Professional Cloud Service Manager (PCSM) certification. The PCSM certification provides a significant level of education and context regarding cloud enabling IT Service managers to lead and manage their organisations’ cloud initiatives

Digital disruption

Digital Disruption in IT Service Management

When was the last time you used a typewriter? That’s a funny question isn’t it? Well would you believe that this simple question has real relevance when it comes to IT service management (ITSM) professionals today and the ongoing changes brought about by digital disruption and digital transformation. Hold that thought for a moment. Unless …

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