itSMF UK

itSMF UK is the country’s leading membership association for service management professionals – with members ranging from individual service management practitioners to large multinational organisations. We have spent the last three decades helping ITSM professionals both to be better and to do better. As the first of an international network of itSMF chapters, it has followed a path of enriching the working lives of its members, as well as those who benefit from its events, training and guidance, and those recognised by its annual awards.

itSMF UK convenes its Leadership Council

itSMF UK is seeking nominations for its re-launched Leadership Council, a strategic body to help shape the Forum’s future role as a beacon for the service management industry. The group, which plans to meet regularly from March onwards, will include representatives put forward by our larger member organisations. In the chair will be Tristan Thorpe, …

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New insight and experience on the itSMF UK Board

itSMF UK are delighted to welcome Tristan Thorpe to the Board of itSMF UK following last month’s member election, while industry luminary Barclay Rae steps down after 5 years as a director. Tristan is Lead IT Service Manager at BPDTS, which provides specialist digital technology services to the Department for Work and Pensions. He has …

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ITIL 4 and Problem Management – a new paper from itSMF UK

Problem management is one of the most significant challenges facing ITSM practitioners today. At a recent itSMF UK SIG Focus Day in Bracknell, members came together to pool their insights and experience in a new white paper: ITIL® 4: what does it mean for problem management, which highlights some of the key questions currently facing …

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ITIL 4 Foundation Revision Guide launched at ITSM19 on 18th November!

The new ITIL 4 Foundation Revision Guide offers a perfect companion for those undertaking the new Foundation course. Written by members of itSMF UK’s publications team, including experienced training specialists Vernon Lloyd and Barry Corless, the book is perfectly positioned not just to help with revision just before the exam but to provide a pocket-sized …

ITIL 4 Foundation Revision Guide launched at ITSM19 on 18th November! Read More »

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