Measuring customer experience

itSMF UK recently held a Member Meet-up at Burges Salmon in Bristol, bringing together organisations and individuals from across a number of different sectors who all had one thing in common: the desire to provide excellent customer experience. Chris Kingsbury shares some of the outputs and feedback from the amazing discussions generated, led by expert speakers Chris de Souza from CGI and Neil Keating from Bright Horse.

Building a CMDB: some secrets shared

I have worked with many organisations who set out on the journey of building the perfect Configuration Management Database (CMDB): a single entity that contains everything they could ever want […]

itSMF events: a meeting of like minds

Having worked in Service Management for around 15 years, I still find it hard to explain to my friends exactly what it is that I do. Even my own family […]