Chris Kingsbury

An ITIL qualified Service Control professional with a sound customer service background plus the ability to liaise and communicate at all levels. Delivering ITSM Advisory Services specialising in Configuration Management but able to work around all Service Management functions. For 8 years the UK business lead and budget controller for my Configuration Management for the whole of the UK at a global Service Management company. Chris is also Chair of itSMF UK's South West and Wales region and hosts regular ITSM-related member meet-ups.

Building a CMDB: some secrets shared

I have worked with many organisations who set out on the journey of building the perfect Configuration Management Database (CMDB): a single entity that contains everything they could ever want to know about their business, services, IT equipment, statuses, finances, projects. It can seem like a daunting experience and whilst the ambition can seem admirable, …

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