Barclay Rae

Barclay Rae has extensive experience as a consultant, analyst and subject matter expert in IT Service Management. He is the Lead Editor of ITIL 4 Create Deliver Support (CDS) Managing Professional guide, a member of the ITIL 4 Architect team and a co-author of ITIL Practitioner. He also has considerable business and management experience in the industry, both as a consultancy vendor and also working with industry bodies and vendors such as SDI, AXELOS, APMG, and Axios. He brings industry and subject knowledge to ITSMF UK's strategic direction, as well as practical experience and commercial skills in running a small business organisation.

Is it Time for ITSM to be Counted as a Professional Discipline? Part 2

In Is it Time for ITSM to be Counted as a Professional Discipline – Part 1 I discussed how ITSM is still seen by many as purely ITIL-focused or relevant only to internal IT operations. In Part 2 I continue to explain why ITSM needs to grow up. What Needs to Happen? – Continued Here …

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SIAM and How to Deal with the People Side of Organisational Change

Posted on behalf of the SIAM SIG – People and Change Working Group Here in the SIAM SIG we’ve been working on a new project. We wanted to know what the key issues are that SIAM practitioners face today. We canvassed our members and had fantastic feedback. Overwhelmingly the response was that the big three …

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Is it Time for ITSM to be Counted as a Professional Discipline? Part 1

ITSM is still seen by many as purely ITIL-focused or relevant only to internal IT operations. It is time for ITSM to stand up and be counted as a professional service discipline. Based on discussions with members across the country and the work of a thought leadership group, Barclay Rae outlines a future path for …

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What Does Studying Music Have To Do With Shift Left and ITSM?

When I was younger I learned to play the piano and the drums. I was often bored and irritated by the need to learn scales for the piano and ‘rudiments’ (rolls, paradiddles etc) for the drums. “I won’t ever actually need to play these,” I would think (and I see this with my own elder …

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New Challenges and Solutions – New Faces, New Energy and Enthusiasm

I was delighted and proud of our achievement this week in delivering a new and invigorated ITSMF UK conference. The team worked tirelessly – including our contractors and the hotel. So far at an anecdotal level our delegates, exhibitors and sponsors have delivered positive and energised feedback on the experience of the event and the …

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Profile, Engagement and Effectiveness at itSMF UK

I’m delighted to be taking on the role of CEO for ITSMF UK for the next six months. Since this was announced I’ve received tremendous support from across the industry, with hundreds of positive messages. Thanks for all of these – I appreciate the sentiments and expectations and so there’s a job to be done… …

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