Barclay Rae

Barclay Rae has extensive experience as a consultant, analyst and subject matter expert in IT Service Management. He is the Lead Editor of ITIL 4 Create Deliver Support (CDS) Managing Professional guide, a member of the ITIL 4 Architect team and a co-author of ITIL Practitioner. He also has considerable business and management experience in the industry, both as a consultancy vendor and also working with industry bodies and vendors such as SDI, AXELOS, APMG, and Axios. He brings industry and subject knowledge to ITSMF UK's strategic direction, as well as practical experience and commercial skills in running a small business organisation.

All Go in ITSM…

It’s certainly all go in the ITSM world right now – with the major conference season upon us. New ideas, models and publications, plus a healthy dose of classic themes and events. We have seen the announcement of a new framework for Service Management, plus some new events for 2018. We have FUSION this week …

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Everything You Need to Know About ITSM17

As I’m sure you’re already aware, this year’s annual itSMF UK conference (ITSM17) is taking place in Manchester 20th – 21st November. And as you’ve probably seen, we’re planning a wide range of improvements and changes to the event (not least the change in venue). What You Can Expect With all of our planned changes …

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Have You Even Realised That You May Already Be “Doing DevOps”?

I was talking with a developer at an event the other day, who was cursing the “cult of DevOps”. Quite rightly pointing out that many of the practices that are touted as “new” and “cool” were in fact things he was doing 15 years ago. Or at least trying to do. I agreed with him …

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Forget ITSM Best Practice, Let’s Talk About People

I’m fortunate enough to attend multiple IT service management (ITSM) and IT industry-related conferences each year – in the capacity of speaker, organiser, exhibitor, and/or delegate. It’s therefore safe to say that I have a pretty good understanding of the value that attending an event can provide to both individuals and the businesses they work …

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SIAM: Practical Guidance On What It’s All About

There’s a lot of discussion and industry activity around SIAM (Service Integration and Management) right now. Whilst we might wonder if this is another passing phase, the concept has been around for a while and there is growing consensus and interest in using it. At ITSMF UK, we have a very active SIG (Special Interest …

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The SIAM Training and Certification Programme from EXIN, BCS and SCOPISM – What Does This Mean for the Wider Industry?

As interest in SIAM continues to grow, it was no surprise that a training and certification programme would be developed sooner or later. This has recently happened, and a new programme was launched at ITSM16 by a collaboration between BCS, EXIN and SCOPISM. The content and Intellectual Property behind this has been created by bringing …

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Digital (Service) Transformation – What Does This Mean? For ITSM? For itSMF UK?

What and why ‘Digital Transformation’? We all love a hype don’t we? — and Digital Transformation is our current amore… What does this mean, beyond the obvious? Haven’t we in IT been working to digitise and transform for many years? — maybe that’s just a cynical view. The current term ‘digital transformation’ relates to the …

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LANDESK and HEAT Merger: What Does it Mean?

ITSM vendors LANDESK and HEAT Software recently announced their intention to merge. More specifically, LANDESK have joined forces with investment company Clearlake, who have owned HEAT since their acquisition of FrontRange in early 2015. The new combined business is to be called Ivanti – read the press release here. The details are still being finalised …

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