Barclay Rae

Barclay Rae has extensive experience as a consultant, analyst and subject matter expert in IT Service Management. He is the Lead Editor of ITIL 4 Create Deliver Support (CDS) Managing Professional guide, a member of the ITIL 4 Architect team and a co-author of ITIL Practitioner. He also has considerable business and management experience in the industry, both as a consultancy vendor and also working with industry bodies and vendors such as SDI, AXELOS, APMG, and Axios. He brings industry and subject knowledge to ITSMF UK's strategic direction, as well as practical experience and commercial skills in running a small business organisation.

Create, Deliver and Support – a view from the ‘engine room’ of ITIL 4

Create Deliver Support (CDS) – is one of the 4 Managing Professional guides for ITIL 4 from AXELOS, offering some truly original thinking around the core ITSM practices and the value they contribute to the business. CDS offers a holistic view of all service delivery activity, from idea to reality, from demand to value, and …

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Bridge in London

Reflecting on DOES19: convergence and people-focussed IT

This year’s DevOps Enterprise Summit (DOES19) provided a good opportunity to catch up with one of the signature global events at the leading edge of our industry. Here are some thoughts and themes from that event, based on a few selective discussions with key figures in the DevOps community.

DevOps and ITSM converge

How DevOps and ITSM Finally Got Together

We need more industry convergence – without it we continue to struggle in our silos… There are a number of discussions and articles on the need for more convergence and collaboration between IT service management (ITSM) and DevOps; and I’m fully for that – these areas are complementary. ITSM provides the necessary structure and the …

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Looking Forward and Working Together – ITSM in 2018

Two weeks ago, we held our annual itSMF UK conference (ITSM17) and it was a cracker. Delegates gave us fantastic feedback, sponsors and exhibitors loved the buzz, and even those that weren’t there in person got a sense of the event through an extensive social media presence (search #ITSM17 on Twitter). It’s an exciting time …

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