Barclay Rae

Barclay Rae has extensive experience as a consultant, analyst and subject matter expert in IT Service Management. He also has considerable business and management experience in the industry, both as a consultancy vendor and also working with industry bodies and vendors such as SDI, AXELOS, APMG, and Axios. He brings industry and subject knowledge to ITSMF UK's strategic direction, as well as practical experience and commercial skills in running a small business organisation.

Bridge in London

Reflecting on DOES19: convergence and people-focussed IT

This year’s DevOps Enterprise Summit (DOES19) provided a good opportunity to catch up with one of the signature global events at the leading edge of our industry. Here are some thoughts and themes from that event, based on a few selective discussions with key figures in the DevOps community.

DevOps and ITSM converge

How DevOps and ITSM Finally Got Together

We need more industry convergence – without it we continue to struggle in our silos… There are a number of discussions and articles on the need for more convergence and collaboration between IT service management (ITSM) and DevOps; and I’m fully for that – these areas are complementary. ITSM provides the necessary structure and the …

How DevOps and ITSM Finally Got Together Read More »

Looking Forward and Working Together – ITSM in 2018

Two weeks ago, we held our annual itSMF UK conference (ITSM17) and it was a cracker. Delegates gave us fantastic feedback, sponsors and exhibitors loved the buzz, and even those that weren’t there in person got a sense of the event through an extensive social media presence (search #ITSM17 on Twitter). It’s an exciting time …

Looking Forward and Working Together – ITSM in 2018 Read More »

All Go in ITSM…

It’s certainly all go in the ITSM world right now – with the major conference season upon us. New ideas, models and publications, plus a healthy dose of classic themes and events. We have seen the announcement of a new framework for Service Management, plus some new events for 2018. We have FUSION this week …

All Go in ITSM… Read More »

Scroll to Top