Anthony Oxley

An experienced ITIL v3 qualified Service Design and Transition Manager with over 25 years of IT Service Management and IT Operations experience in the worlds of Academia, SMB, and large corporate organisations. Anthony comes from a technical and customer orientated background which gives him a unique perspective on Service delivery and acceptance. Chair of the ITSMF Service Level Management Special Interest Group (SIG), and a member of the Service Transition SIG working party, Anthony regularly presents at local, regional, and national ITSMF events. He regularly broadcasts on BrightTalk summits in the areas of Service Integration and Management; Service Level Management; Change and Release Management; Configuration Management; and, Service Design Packages. Anthony also co-authored an ITSMF Service Level Management publication, as a Service Design Package subject matter expert.