Working Together for Better Service Management
itSMF UK is the country’s leading membership association for service management professionals – with members ranging from individual service management practitioners to large multinational organisations. itSMF UK and its partners provide members with the knowledge, education, assets, and capabilities required to improve both their service management activities and the business outcomes they result in.
Coronavirus (COVID-19) Updates
Annual ITSM Conference
Our two-day flagship Conference and Exhibition takes place annually and comprises traditional presentations, workshops, and interactive sessions. Covering a wide variety of topics across the service management spectrum, the event helps delegates to gain practical advice and tips to succeed both now and in the future; gather new information on service management topics, trends, and best practices; build a network of peers and resources; collaborate on ideas; and discuss mutual challenges.
Professional Service Management Awards
PSMA provides an opportunity to highlight the achievements of the ITSM industry’s leading lights. The call for PSMA nominations takes place early in the year and judging takes place during the spring and summer, resulting in a published short-list. The winners themselves are announced at the special awards dinner during Conference in November. Around ten awards are presented in categories such as digital transformation project, team and young professional of the year, recognising the very best that the ITSM industry has to offer.
ITSM Competency Framework
The Professional Service Management Framework (PSMF) is a practical competency model that defines a professional identity for the service management industry and all those that work within it. Whether you’re an individual service management practitioner or an enterprise organisation, PSMF is a way to improve individual and team service management capabilities and to recognise the full value of the service management contribution.