Site Map

About Us

• Welcome to the IT Service Management Forum
• How itSMF UK Operates
• New itSMF UK Members from May 2009
• itSMF Ltd Terms & Conditions
• What does itSMF UK do?
• Why Join ITSMF

• Industry_Alliances

  • Commercial
  • Education
  • Industry
  • Industry Alliances
  • Media

• Structure

  • Honorary Positions
  • Legal Status
  • Length of Tenure and Succession Management
  • Management Board
  • Officers and Directors
  • What is the itSMF Structure

• UK Management Board

  • UK Board Members

Advertise with us

• Advertise with us

Best Practice

• What is best practice?
• The itSMF ISO/IEC20000 Scheme has been acquired by APMG International
• ITIL V3 Glossary & Acronyms
• Other Professional Bodies
• Professional Qualifications
• Self Assessment
• Source of Best Practice
• What are the Benefits
• What is the role of the itSMF in Best Practice development?
• Why adopt Best Practice

• ITILV3 Qualifications

  • ITILV3® Qualifications Scheme

Company Directory

• Code of Practice
• Disclaimer
• Company Directory - Search
• Company Information

Conference

• Conference

• 2008 Conference

  • Call for Papers
  • Delegate Bookings Now taken
  • Conference Index 2008
  • Sponsor Packages Booked
  • Sponsorship Booking
  • Sponsorship

  • Awards

    • Conference Awards 2008
    • itSMF Service Management Awards 2008
    • Service Management Champion of the Year
    • Innovation of the Year
    • Lifetime Achievement
    • Project of the Year

  • Exhibition

    • Exhibition

• 2009 Conference

  • Conference Programme
  • Call for Papers
  • Programme
  • Booking
  • Conference Index 2009

  • Conf Support

    • Conference Support Documents

  • Exhibition

    • Exhibition Booking
    • Exhibition 2009
    • Exhibition Layout 2009
    • Exhibitors Package Booking
    • Exhibitor VIP Discounts

  • Press Area

    • Download Area
    • ICCM
    • Press - Everything you need
    • Press Releases

  • Programme

    • Adam Poppleton
    • Aidan Lawes
    • Andy Bolton
    • Barclay Rae
    • Bob Craig & Colin Rees
    • Christian Nissen
    • Claire Burn
    • Colin Rudd
    • Connor O'Brien & Wendy Owen
    • Danny Quilton
    • Dave Jones
    • Dave Jones
    • David Stephenson
    • David Mount
    • Declan Nolan
    • Don Page
    • Helen Sussex & Terry Hodge
    • Ian Reeves
    • Ian McDonald
    • Ivor Macfarlane
    • James Finister
    • Jane Suter
    • Jason Lewis & Michael Harman
    • Joanne Miklo
    • HP Experiential Learning Session
    • John Windebank
    • Karen Brusch and Dave White
    • Karen Falconer
    • Keith Spiers
    • Ken Holmes & Richard Griffiths
    • Kevin Holland & Brenda Peery
    • Lance Mitchell
    • Laura Tinoco
    • Luciana Abreu
    • Lynda Cooper
    • Mark O'Loughlin
    • Mark Hall and Andrew Levitt
    • Matthew Burrows
    • Michelle Major-Goldsmith & David Stephens
    • Neil Whittington
    • Neil Whyte
    • Nick Drabble
    • Paul Thompson
    • Peter Johnson
    • Peter Bergehamn & Rolf Norrman
    • Programme
    • ProgrammeBiogTemplate
    • Rachel Dunscombe & Stuart Buckton
    • Richard Huntley & Keith Poulter
    • Richard Wolstenholme
    • Rob Stroud
    • Rohit Nand & Monty McCoy
    • Sarah Lascelles
    • Shirley Lacy
    • Signe-Marie Hernes Bjerke
    • Steve Straker
    • Steve Badger
    • Stuart Laing
    • Stuart Laing
    • Stuart Wright
    • Teresa Lucio
    • Tony Gannon & Peter Burgess
    • Trevor Pullen & Graham Huzzey-Morgan
    • Vawns Guest

  • Service Management Awards

    • The IT Service Management Awards Dinner
    • The Awards Dinner

  • Sponsorship

    • Media Sponsors
    • Sponsor VIP Discounts
    • Sponsors
    • Why Sponsor the World's Leading IT Service Management Conference

• 2010 Conference

  • 2010 Pre-registration is now closed
  • Call for Papers
  • Exhibition Booking 2010
  • Exhibition 2010
  • Exhibitor List 2010
  • Overview
  • Thank you for Pre-Registrating for the 2010 itSMF UK Conference

• 2011 Conference

  • Conference 2010
  • Conference 2011
  • itSMF UK Annual General Meeting 2011
  • Awards 2011
  • Conference
  • Conference 2011 Exhibitor List
  • Conference 2011 Sponsors
  • Why Attend

• 2012 Conference

  • Conf_2012_Booking_Options_and_Prices
  • Final reminder: Conference 2012 Call for Presentations
  • Conference 2012 Exhibitors
  • Conference 2012 Sponsorship
  • Conference 2012 Information

• 2013 Conference

  • 2013 Conference
  • Conf_2013_Booking_Options_and_Prices

• Conference - BCS & itSMF 2008

  • itSMF & BCS Joint Conference
  • itSMF & BCS Joint Event Timetable

  • Exhibition

Course Endorsement

• Course Endorsement 2011

  • Course Endorsement 2011
  • Course_Endorsement_FAQ_V1

Discussion Forum Categories

• Forum Index
• Forum Terms and Conditions
• Introduction to the Discussion Forum

Events

• Events
• Events Overview
• itSMF e-Symposium
• itSMF - Past Events
• Event Search
• itSMF UK Midlands Regional - 28 September 2009
• itSMF Events
• itSMF UK Public Events Calendar
• Terms and Conditions

• Event Reports

• JointBCSCCRMevent

  • 2010 event

• Post Event Resources

  • 2010 itSMF UK Event Resource Links

• Regionals

  • Welcome to the London & South East Regional Group
  • Welcome to the Midlands & East Anglia Regional Group
  • Welcome to the North Regional Group
  • Welcome to the Northern Ireland Regional Group
  • Regional Groups
  • Welcome to the Scottish Regional Group
  • Welcome to the South West & South Wales Regional Group

• Seminars

• SIGs

  • Welcome to the Continual Service Improvement SIG
  • Welcome to the Problem Mgt SIG
  • Welcome to the Service Design SIG
  • Welcome to the Service Level Mgt SIG
  • Special Interest Groups
  • Welcome to the itSMF UK Transition Management SIG

• Webinars

Home

• Accessibility
• Contact Us
• Welcome to itSMF UK
• Latest News

Join

• Contact Details
• Join itSMF UK

News

• Conference 2011 Agenda
• Last chance to buy ITIL V2 books
• All News
• priSM Webinar 1st March 2011
• ServiceTalk July 2011 issue
• itSMF Topic Threaded
• Project Phoenix is now alive

• Categories

  • Conference News
  • Events News
  • General News
  • International Listings
  • Publications Listing
  • Press News
  • Publications Listing
  • Qualifications News

• Conference

  • itSMF UK Awards 2013
  • Conference booking now open
  • itSMF UK Conference in action
  • The itSMF UK Conference hailed a great success…
  • Conference programme released
  • London 2010 - our best Conference yet!
  • itSMF UK's 21st Conference a resounding success
  • ITSM 12 - a resounding success
  • Are you coming to Conference?
  • Finalists announced for the 2009 itSMF UK IT Service Management Industry Awards
  • Pink Elephant announced as Platinum Sponsor for Conference
  • Sponsoring the itSMF UK 2012 Conference
  • Submission of the Year 2012 - your chance to vote!
  • Ten reasons to attend ITSM12

• Events

  • Biogs: Business and Service Continuity & Major Incident Management Seminar
  • Bios: Everything Service Management Metrics and Reporting Seminar Jul2012
  • Bios: Transition Management Seminar - March 2013
  • Seminar: Business and Service Continuity and Major Incident Management
  • Call for Seminar Speakers for 2012
  • Call for Seminar Speakers for 2013
  • Call for Seminar Speakers for 2011
  • Change Configuration & Release Seminar Report - June 2012
  • Central Region Meeting, Sept10
  • Change, Configuration, and Release Management Seminar
  • Biogs & Details - Change Configuration Release Seminar - June 2012 Seminar
  • Biogs and Case Studies: Change, Configuration & Release Management Seminar
  • Seminar: Change, Configuration & Release Management Seminar - 07 March 2012
  • Seminar: Change, Configuration & Release Management - 14 June 2012
  • CSI SIG - 25 September 2012 Meeting Report
  • CSI SIG ITSM12 Conference Session Report
  • Biogs and Case Studies: Effective CSI to drive down the cost and improve the efficiency of IT Seminar
  • Effective CSI Seminar - June 2011
  • Future seminar topics - looking for your feedback
  • Introducing and Improving Problem Management to maximise your Investments
  • ITSM Software Tools Forum
  • itSMF UK Central Region Vice Chair Election
  • itSMF UK London and South East Region Vice Chair Election
  • itSMF UK North Region Vice Chair Election
  • itSMF UK South West & South Wales Regional Vice Chair Election
  • itSMF UK takes in the Shows
  • Sign up for a masterclass on SFIA!
  • Member Meeting Hosts Needed for 2011
  • Report on the itSMF UK Service Management Metrics and Reporting seminar - 04 July 2012 - Birmingham
  • North Region Event Report - 13th December 2012 at NHS Blood & Transplant
  • Seminar: Practical Service Strategy - how to get started
  • Biogs and Case Studies: Practical Service Strategy Seminar
  • Seminar: Proactive Problem Management - 8th February 2012 - Chelsea FC
  • Biogs and Case Studies: Introducing and Improving Problem Management Seminar
  • Biographies & Presentation details
  • Biographies & Presentation details
  • Seminar: Raising Service Desk Standards - 15th September 2011 - Hilton Liverpool
  • Review of itSMF & BCS Joint Conference
  • SDITS Preview
  • Seminar: Transition Management - Arsenal FC - 21 March 2013
  • Servicedesk and SLM Seminar Event Report
  • Measuring for Performance Webinar - 14th Sept 2010
  • Service Catalogues and Service Portfolios Seminar 18 Apr 2012
  • Service Catalogues and Service Portfolios Seminar Bios18th April 2012
  • Service Management in Virtual Environments
  • Biogs and Case Studies: Service Management in Virtualised Environments
  • The Beating Heart of Service Management – Service Desk, Incident & Problem
  • Biogs and Case Studies: Service Desk, Incident & Problem Seminar
  • Last chance to register for the Service Desk & IT Support Show + view our offers for the two day event!
  • Bios: Servicedesk & SLM Seminar - 12 September 2012
  • Seminar: Service Desk and SLM
  • Biography of Speakers and Presentations - May 2011
  • Is Service Transition the most important part of IT?
  • Biogs and Case Studies: Service Transition Seminar
  • Biogs and Presentation Details: Service Transition: Painless go-lives Seminar
  • Service Transition Seminar at Silverstone
  • Service Transition: Painless go lives Seminar
  • Service Transition Seminar, Sept 10
  • Biogs and Case Studies: SLM: Achieving Service Excellence with Service Levels Seminar
  • SLM: Service Excellence Seminar - December 2011
  • The truth behind ISO/IEC 20000 - itSMF UK Seminar 22 March
  • ITSM Software Tools Forum, 29th May
  • Transition SIG Chair steps down during Maternity Leave
  • itSMF UK Transition Management SIG Conference 2012 report

  • Archive

    • Biogs and Case Studies: Continual Service Improvement Seminar
    • Service Operation and IT Support Seminar Biographies
    • itSMF UK 'The Human Factor' Seminar Tuesday 22nd September 2009
    • Service Desk, Incident & Problem Seminar and SLM / Service Catalogue Seminar
    • Service Catalogues and How to Apply Them - itSMF UK Seminar
    • NEW SEMINAR - 'Service Catalogues and How to Apply Them' Repeat
    • Biogs and Case Studies: Service Catalogue Seminar
    • Biogs and Case Studies: SLM / Service Catalogue Seminar
    • The Pathway to IT Service Management
    • Biogs and Case Studies: Sustainable Service Management Seminar

  • Bios

• General

  • New appointments to itSMF UK Board
  • 2012 Election - Nomination Forms
  • AGM Advance Notice 2011
  • itSMF UK announce date of Annual General Meeting
  • itSMF UK announce date of Annual General Meeting
  • itSMF UK announce date of 2010 Annual General Meeting
  • Don't forget to vote at the 2012 Annual General Meeting
  • itSMF UK 2010 AGM Calling and Election Notice
  • itSMF UK 2010 AGM Advanced Notice of Election Process
  • Announcing the itSMF UK Annual Review 2007/8
  • APMG hosts online event to discuss ISO/IEC 20000 Qualification Scheme
  • Ashley's Big Challenge hits £2000 for Macmillan
  • Axios Systems announced as first official itSMF UK sponsor
  • Why you should speak at an event
  • itSMF UK runs official bookshop at Service Desk Show
  • Members feedback wanted for BSI Survey: Information Security and Governance Standards
  • Call for Volunteers to join ESCs
  • Change Management services and publications
  • Conference and Awards 2011
  • Conference agenda now available
  • itSMF UK launches course endorsement scheme
  • COURSE ENDORSEMENT GOES GLOBAL
  • Be part of our new and improved discussion forum
  • Foundation for Success
  • itSMF UK thrilled to announce final official sponsor as Hornbill
  • How to use the new Website
  • I'm an itSMF UK member because...
  • itSMF UK instant survey on Continual Service Improvement
  • Interview with itSMF UK Chairman Barry Corless
  • Introduction of UK Postal Charges
  • International award highlights best practice around the world
  • ITIL 2011 Edition
  • Using ITIL and ISO/IEC 20000 together - an international survey
  • ITIL: Looking back and moving forwards
  • ITIL Live
  • itSMF UK announces its new Membership Structure
  • itSMF UK & SDI Joint Seminar
  • itSMF UK and TM Forum working together
  • itSMF UK Update Issue 1 2012
  • itSMF Member Notice: Elections 2009
  • itSMF UK Supports IBM’s Service Management World Tour
  • itSMF UK Update 2011 Q2 Edition
  • itSMF UK Update, Jan 11
  • Jobs available at Symantec
  • Try our new 'member get a member' scheme
  • itSMF UK in 2013 – changes to member services and fees
  • New members in April 2011
  • New members in April 2012
  • New members in August 2011
  • New members in August 2012
  • New members in December 2011
  • New members in December 2012
  • New members in February 2011
  • New members in February 2012
  • New members in January 2011
  • New members in January 2012
  • New members in July 2012
  • New members in June 2011
  • New members in June 2012
  • New members in March 2011
  • New members in March 2012
  • New members in May 2011
  • New members in May 2012
  • New members in November 2011
  • New members in November 2012
  • New members in October 2011
  • New members in October 2012
  • New members in September 2011
  • New members in September 2012
  • New owner for ITIL and the BMP Portfolio
  • New Sustainable Service Management Special Interest Group gets Chair and Vice-Chair
  • New priSM credentialing scheme for service managers
  • Important changes to our Regional structure
  • itSMF UK Tooling Event Review
  • Is there a skills & qualification gap in the senior IT market?
  • Interest in Starting a Service Design Special Interest Group
  • ServiceTalk Autumn 2012
  • ServiceTalk Journal, Oct 11
  • ServiceTalk October 2010 is now available
  • ServiceTalk Spring 2013 issue
  • Service Transition Survey
  • SFIA assessment for individuals and organisations
  • SFIA Assessment - booking page for itSMF USA members
  • Social Networking Links
  • Time for a Change for Service Transition SIG

• International

  • APMG present cheque for 100,000 GBP to itSMFI in support of IT service management community
  • itSMF UK CEO Keith Aldis steps down as itSMFI Company Secretary
  • Inaugural itSMFI Chapter Leadership Conference a great success
  • OGC's ITIL V3 Scope and Development Plan
  • itSMF Netherlands Call for Papers
  • itSMF Hong Kong Chapter AGM 2009 and 2009/2010 Council
  • itSMF International AGM 2007
  • itSMFI Board Talk Issue 1
  • itSMF International Chair's Report - October 2007
  • itSMFI 2009 CLC & AGM held in Barcelona a Great Success
  • itSMF International engages a new Chief Editor
  • itSMF International Speaker Panel
  • itSMFI Vice Chair announced
  • itSMF UK to the rescue at itSMF Belgium Conference
  • New itSMFI Executive Board

• Press

  • Blue Sky Thinking at The House of Lords Event
  • itSMF Join The SFIA Foundation as Fifth Member
  • itSMF UK in the news - Government Technology 'Service Management is changing' by Megan Pendlebury
  • itSMF UK Chairman Steps Down
  • itSMF UK Team Updates: A Restructure to Make a Difference
  • itSMF UK Sponsor BCS Service Manager of the Year Award
  • Real progress is being made in the development and implementation of ITIL V3 qualifications
  • The SFIA Foundation Announces Version 4 of SFIA
  • itSMF UK Announces Interim Chairman - Barry Corless
  • itSMF UK IT Service Management Awards Officially Open
  • itSMF UK Officially Recognise ISEB’s New Syllabus for a Foundation Level Qualification in ISO/IEC 20000, the IT Service Management Standard
  • itSMF International Chair, Sharon Taylor Steps Down
  • SFIA Foundation and CompTIA form partnership to upskill the IT industry
  • itSMF UK CEO Keith Aldis steps down
  • APMG Launches first role based qualification for Service Managers: Change Analyst
  • itSMF UK announces appointment of Ben Clacy as new Chief Executive
  • priSM aims to unify global ITSM professional development
  • itSMF UK Launches ITSM Scheme as users await ITIL 2011
  • IT network is key feature of membership group
  • ITIL update bring the framework back to its roots says itSMF CEO
  • Social media and IT support - which side is your bread buttered?

• Publications

  • 9 books to see you through to ITSM13
  • January book sale
  • itSMF UK pocket guides - special deal
  • How to Do CCRM Materials
  • New titles on CMDB and CobiT
  • White Paper: CRC Energy Efficiency Scheme and role of ITSM
  • ITIL Foundation Handbook 2011 is here!
  • Implementing ISO/IEC 20000 Certification: the Roadmap
  • ISO/IEC 19770-1 Software Asset Management: Are You ready?
  • ISO/IEC 20000 standard: the parts explained
  • It's Little ITIL, but even better
  • The ITIL Lifecycle Publication Suite - Choosing the correct format
  • ITIL Refresh - 4th Edition
  • ITIL Refresh News - Get your questions answered in the November 2007 edition
  • ITILupdateFAQs
  • ITIL V3 and ASL White Paper
  • Browse the itSMF bookstore and save money!
  • itSMF UK Autumn Publications Guide 2008 - IT Service Management, Project Management, IT Publications
  • COMING SOON - Change, Configuration and Release Management, itSMF CCRM
  • Recent Publications
  • Lean books at lean prices
  • Lean books at lean prices
  • Free trial access to the ITIL Lifecycle Suite online
  • New ITIL publications - Capability pocket guides, practice questions and more...
  • New books from itSMF UK
  • New Dictionary for ITIL V3
  • New core books for PRINCE2
  • Passing your ITIL Foundation
  • Passing the PRINCE2 examinations
  • Studying for the ITIL exams?
  • UK Submission of the Year awarded international prize
  • BACK TO WORK BLUES OFFERS! ! !
  • Spring Madness in the itSMF UK Bookshop
  • With a wide range of new publications on offer for Spring 2008, itSMF UK are proud to announce the Spring 2008 Publications Guide.
  • Corrections to Foundation Study Aid
  • New Certificate of Contribution for itSMF UK Authors
  • Announcing the Summer 2008 Publications Guide from itSMF UK!
  • The Big Book Sale
  • Twitter Advertising Offer
  • Announcing the itSMF UK Winter Publications Guide 2009!

• Qualifications

  • The ITIL® V3 Bridging Course Syllabus
  • BCS launches final 3 specialist IT Service Management qualifications
  • Celebrations!
  • itSMF UK Working in partnership
  • ITIL V3 Qualification Scheme
  • ISO/IEC20000 expands APMG suite of certifications
  • ITIL® Qualification Tool
  • ITIL® V3 Certification credit system finalised
  • ITILV3 Foundation Bridging Course Syllabus Released
  • ITIL® V3 Intermediate Qualification updates
  • ITIL® V3 Master Qualification
  • ITIL V3 Qualification Titles Announced
  • OGC announces phased withdrawal of ITIL v2 exams
  • Qualifications Update - October 2007
  • The SFIA Foundation Announces Spanish Language Version of SFIA
  • SFIA Foundation Skills Update June 2010
  • Training Survey 2013
  • Why APMG bought the itSMF ISO/IEC20000 Scheme

prISM

• The Benefits of prISM

Public Relations

• itSMF UK in the Press

Shop

• Bookshop Discounts
• Terms and Conditions
• How to Order
• itSMF UK Bookshop
• Customer Order Address
• Products By Category
• Product Categories
• Shopping Basket
• Shop

• Products

  • itSMF UK Bookshop
  • In Times of Radical Change
  • ITIL ICT Infrastructure Management
  • ITIL Application Management
  • SSADM Foundation
  • Data Modelling
  • The Business Context
  • User Centred Design
  • Function Modelling
  • ITIL Planning to Implement Service Management
  • Business Systems Development with SSADM (CD-ROM)
  • ITIL Business Perspective - The IS view on Delivering Services to the Business
  • Model Agreements (CD-ROM)
  • People Issues and PRINCE2
  • Tailoring PRINCE2
  • ITIL Business Perspective - The IS view... (CD-ROM)
  • The Business Perspective (NOT YET PUBLISHED)
  • M_o_R (Management of Risk) Guidance for Practitioners (CD-ROM)
  • Software Asset Management (CD-ROM)
  • Business Perspective 2 - The Business View on Successful IT Service Delivery
  • Business Perspective 2 - The Business View on Successful IT Service Delivery...
  • Introduction to ITIL®
  • ITIL� Small-scale Implementation
  • Managing Successful Programmes (PDF
  • BS 7799-3:2005 Information security management systems. Guidelines for info...
  • BS ISO/IEC 20000-1:2011 IT Service Management - Part 1: Specification
  • BSISOIEC19770:1-2006 Software Asset Management Processes
  • itSMF IT Service Management: A companion to the IT Infrastructure Library (G...
  • itSMF IT Service Management: A companion to the IT Infrastructure Library (...
  • itSMF IT Service Management: A companion to the IT Infrastructure Library (...
  • itSMF IT Service Management: A companion to the IT Infrastructure Library (P...
  • itSMF IT Service Management: A companion to the IT Infrastructure Library (K...
  • itSMF IT Service Management: A companion to the IT Infrastructure Library (F...
  • itSMF IT Service Management: A companion to the IT Infrastructure Library (S...
  • itSMF IT Service Management: A companion to the IT Infrastructure Library (I...
  • itSMF IT Service Management: A companion to the IT Infrastructure Library (D...
  • itSMF IT Service Management: A companion to the IT Infrastructure Library (F...
  • A Dictionary of IT Service Management Terms, Acronyms and Abbreviations (Fre...
  • How To Manage Business and IT Strategies
  • How To Manage Business Change
  • How To Manage Service Acquisition
  • How to Manage Service Provision
  • How To Manage Performance
  • How To Manage Business Change (CD-ROM)
  • How To Manage Performance (CD-ROM)
  • How To Manage Service Acquisition (CD-ROM)
  • IS Management and Business Change Guides (complete set)
  • IS Management and Business Change Guides (complete set on CD-ROM)
  • itSMF IT Service Management: A companion to the IT Infrastructure Library (J...
  • A Dictionary of IT Service Management Terms, Acronyms and Abbreviations (Jap...
  • Continual Service Improvement (CSI) - Online Annual Subscription
  • itSMF IT Service Management: A companion to the IT Infrastructure Library (N...
  • itSMF IT Service Management: A companion to the IT Infrastructure Library (B...
  • MOF: a pocket guide
  • MSF: a pocket guide
  • The IT Strategy Management Process (Supporting IT Services Through Effectiv...
  • IT Service Management - an Introduction (based on ITIL) [Edition 2]
  • Six Sigma for IT Management
  • IT Service CMM ... a pocket guide
  • Implementing Service and Support Management Processes
  • Foundations of IT Service Management (based on ITIL®)
  • Metrics for IT Service Management
  • ISO/IEC 20000 - a pocket guide
  • Frameworks for IT Management
  • Service Agreements
  • Management of Risk Guidance for Practitioners 2007 ed
  • Service Strategy (SS)
  • Service Operation (SO)
  • Service Design (SD)
  • Service Transition (ST)
  • The ITIL Lifecycle Publication Suite
  • The ITIL Lifecycle Publication Suite - PDF : Single User
  • Service Strategy (SS) - PDF : Single User
  • Service Operation (SO) - PDF : Single User
  • Service Design (SD) - ebook PDF : Single User
  • Service Transition (ST) - PDF : Single User
  • Continual Service Improvement (CSI) - ebook PDF : Single User
  • The Official Introduction to the ITIL Service Lifecycle
  • The Official Introduction to the ITIL Service Lifecycle - ebook PDF :...
  • Continual Service Improvement (CSI)
  • Green It in Practice
  • Release and Control for IT Service Management, based on ITIL®
  • The EFQM Excellence Model
  • Six Sigma for IT Management - a pocket guide
  • Foundations of IT Service Management Based on ITIL®V3
  • Frameworks for IT Management - A Pocket Guide
  • ABC of ICT Card Deck
  • ABC of ICT - An Introduction to the Attitude, Behavior and Culture of ICT
  • ISO/IEC 19770-1 Software Asset Management: Are You ready? (CD-ROM) Single User
  • ISO/IEC 19770-1 Software Asset Management: Are You ready? (CD-ROM) Multi-User
  • A Study Guide to Service Catalogue
  • ABC of ICT - The Exercise Workbook
  • Agile Project Management - PRINCE2 and DSDM Atern
  • A Manager's Guide to Service Management 6th Edition
  • An_Executive_Guide_to_Value_Management
  • An Introduction to PRINCE2™: Managing and Directing Successful Projects Book
  • ASL A Management Guide
  • Assortment pack bulk buy
  • Balanced Diversity - A Portfolio Approach to Organisational Change
  • BIP 0124:2011 A Guide to the new ISO/IEC 20000-1: The differences between the 2005 and the 2011 editions
  • BIP 0125:2011 Introduction to the ISO/IEC 20000 Series IT Service management
  • BIP 0129:2011 IT Service Management for Small IT Teams
  • BiSL A Framework for Business Information Management
  • BiSL A Management Guide
  • BS ISO/IEC 38500:2008 - Corporate governance of information technology
  • BSi Information Security Management Kit 20
  • BSi PD0018:2001 - Information Management Systems Building Systems fit for A...
  • BS ISO/IEC 17799:2005 (BS 7799-1:2005) Code of Practice for Information Se...
  • BS ISO/IEC 27001:2005 (BS 7799-2:2005) Specification with guidance for use
  • BS ISO/IEC 20000-2:2012 Information technology Service management Part 2: Guidance on the application of service management systems
  • Building an ITIL Based Service Management Department
  • Building an ITIL-Based Service Management Dept, PDF version
  • Four ITIL Capability Handbooks - special offer
  • Managing Business Change Projects: From risk to success
  • Business Analysis
  • Business Analysis Techniques
  • Business Continuity Management In Practice
  • Business Continuity Management Systems (Implementation and certification to ISO 22301)
  • Business-focused IT and Service Excellence
  • A Pragmatic Guide to Business Process Modelling
  • Capacity Management
  • Changing_The_IT_Leaders_Mindset
  • Cloud Computing for Business
  • Cloud Computing for Dummies
  • The CMDB Imperative
  • COBIT® 5 - A Management Guide
  • CobiT User Guide for Service Managers
  • Communication Skills for Project & Programme Managers
  • Compliance for Green IT
  • Configuration Management
  • Continual Service Improvement 2011 Edition (Hard Copy)
  • Continual Service Improvement 2011 Edition (PDF)
  • Contract and Commercial Management - The Operational Guide
  • Creating and Driving Service Excellence - An Executive's Guide to IT Service Management
  • Cyber_Risks_for_Business_Professionals_A_Management_Guide
  • Cyberwar, Cyberterror, Cybercrime
  • Defining IT Success Through the Service Catalog
  • Bundle: Directing and Managing Successful Projects with PRINCE 2: 2009 edition
  • Directing Successful Projects with PRINCE2 2009 edition
  • Drinking From The Fire Hose
  • Effective IT Service Management - Rob Addy
  • E-mail Security
  • Exploiting IT for Business Benefit
  • Focus on Skills: Leadership Skills for Project and Programme Managers
  • Focus on Skills Series Suite
  • For Successful Portfolio, Programme and Project Offices Think P3O
  • For Successful Programme Management: Think MSP
  • For Successful Project Management: Think PRINCE2
  • For Successful Risk Management: Think M_o_R
  • Foundation and Dictionary Bundle 2011 Edition
  • Foundation Exam Starter Kit 2011
  • Foundations of Information Security-Based on ISO27001 and ISO27002
  • Foundations of ITIL® 2011 Edition
  • Get Ready For Cloud Computing
  • Global Services - Moving to a Level Playing Field
  • IT Governance special deal
  • Pre-Order - Governance of IT, An executive guide to ISO/IEC38500
  • Greening Service Management
  • Greening the Data Center:
  • Green IT for Sustainable Business Practice (ISEB)
  • Green IT Set of Five Books
  • How to do CCRM
  • How To Do CCRM 10 Pack
  • Implementing ISO/IEC 20000 Certification: the Roadmap
  • Implementing IT Governance A Pocket Guide
  • Implementing IT Governance: A Practical Guide to Global Best Practices in IT Management
  • Implementing Metrics for IT Service Management
  • Information Security Management Principles (Second edition)
  • Information Lifecycle Support: Wisdom, Knowledge, Information and Data Management (WKIDM)
  • Information Security; A Management Guide based on ISO 27001/ISO 17799
  • Information Security Management Principles
  • Information Security Risk Management for ISO27001 / IS27002
  • Introduction officielle à ITIL, le cycle de vie des services
  • Introduction to the ITIL Service Lifecycle 2011 - Online Annu...
  • Introduction to the ITIL® Service Lifecycle PDF
  • IntroductiontotheITILServiceLifecycle2011
  • ISO/IEC 20000 - an Introduction
  • ISO/IEC 20000 bundle
  • ISO/IEC 20000-1:2011 - A Pocket Guide
  • ISO/IEC TR 20000-5: 2010
  • Planning and Achieving ISO/IEC 20000 Certification version 2
  • IT Enabled Business Change; Successful Management
  • IT Financial Management
  • IT Governance Based on CobiT 4.1 - A Mangement Guide
  • IT Governance: A Manager's Guide to Data Security and ISO 27001 / ISO 27002, Fourth Edition
  • ITIL For Dummies
  • The ITIL® Lifecycle Publication Suite - Book & Online Annual Subscript...
  • ITIL Lifecycle Suite Multi-User Licences
  • ITIL and the Software Lifecycle - Practical Strategy and Design Principles
  • ITIL A Pocket Guide 2011 Edition
  • ITIL Foundation Exam Study Guide
  • ITIL Foundation Handbook 2011
  • ITIL Foundation Handbook 2011 PDF
  • ITIL Lifecycle Publication Suite 2011
  • ITIL Lifecycle Publication Suite 2011 Edition - Online Annual Subscription
  • ITIL Lifecycle Suite, eBook edition
  • ITIL® Lite - A Road Map to Full or Partial ITIL Implementation
  • ITIL Live
  • ITIL Planning to Implement Service Management (PISM
  • ITIL Release Management - a hands-on guide
  • ITIL Service Delivery
  • ITIL Service Support
  • ITIL Small Scale Implementation 2008 Edition
  • ITIL V3 Capability Operational Support & Analysis Handbook (OSA)
  • ITIL V3 Capability Release, Control & Validation Handbook (RCV)
  • ITIL V3 Guide to Software Asset Management PDF
  • IT Outsourcing Bundle
  • IT_Outsourcing_Part_2:_Managing_the _Sourcing_Contact
  • IT Service Management: A Guide for ITIL Foundation Exam Candidates-Second Edition
  • IT Service Management: An Introduction
  • IT Service Management Foundation Practice Questions (Second Edition)
  • IT Service Management Global Best Practices Volume 1 (2008)
  • ITSM_Dictionary_2011
  • ITSM_Dictionary_2011_10pack
  • IT Service Management Collection on CD-ROM (BIP 0062:2006)
  • ITSM Library Set
  • IT Service Management Self-Assessment Workbook (BSI PD0015:2002)
  • IT That Matters - An Executive's Guide to Maximizing the strategic value from your IT Investment
  • IT Tools for the Business when the Business is IT - Selecting and Implementing Service Management Tools
  • Key Element Guide ITIL Continual Service Improvement 2011
  • Key Element Guide ITIL Service Design 2011
  • Key Element Guide ITIL Service Operation 2011
  • Key Element Guide ITIL Service Strategy 2011
  • Key Element Guide ITIL Service Transition 2011
  • Key Element Guide Suite 2011
  • Courage to Change
  • Lawrence Leyton: Exceptional Customer Service
  • Making Sense of Change Management
  • Management of Risk Pocketbook
  • Managing Successful Programmes (MSP) 2007 Edition
  • Managing Successful Programmes 2011 (MSP)
  • Managing Successful Programmes Pocketbook
  • Managing succesful projects with PRINCE2, 2009 edition
  • Metrics For Service Management Designing for ITIL
  • MINCE - A Framework for Organisational Maturity
  • Microsoft Operations Framework V4.0
  • Negotiation: How to Make Deals and Reach Agreement in Business
  • NEW ITIL Lifecycle Publication Suite 2011 (PDF)
  • New Product
  • Official Introduction to ITIL, eBOOK edition
  • IT Outsourcing: Part 1, Contracting the Partner
  • Passing the PRINCE2™ Examinations 2009 Edition
  • Passing Your Intermediate Exam (PDF)
  • Passing your ITIL Foundation Exam (2011 edition)
  • Passing Your ITIL Foundation Exam 2nd Edition
  • Passing your ITIL® Foundation Exam PDF - 2011 Edition
  • Passing Your ITIL Intermediate Exams
  • pcidss
  • Planning_Achieving_ISO_10Pack
  • ITIL V3 Capability Planning, Protection and Optimization (PPO) Handbook
  • Portfolio, Programme and Project Offices: P3O
  • Portfolio, Programme and Project Offices Pocketbook
  • PPM Suite Online Subscription
  • Practical IT Service Management
  • Prince 2 - A No Nonsense Management Guide
  • PRINCE2 Pocketbook 2009
  • Process Management Based on SqEME
  • Programme Management based on MSP
  • Programme Management based on MSP - A Management Guide
  • Project Management for IT-Related Projects 2nd Edition
  • Project Management in the Real World
  • Risk Management based on M_o_R - A Management Guide
  • Running IT like a Business: Accenture's Step-by-Step Guide
  • ITIL V3 Guide to Software Asset Management
  • Service Catalogue Bundle
  • ServiceDesign2011Edition(HardCopy)
  • Service Design 2011 Edition (PDF)
  • Service Design 2011 Edition - Online Annual Subscription
  • Service Management for Dummies
  • Service Management Strategies that Work
  • ITIL V3 Capability Service Offerings and Agreements (SOA) Handbook
  • Service Operation 2011 Edition (HardCopy)
  • Service Operation 2011 Edition (PDF)
  • Service Operation 2011 Edition - Online Annual Subscription
  • Service Strategy 2011 (PDF)
  • Service Strategy 2011 Edition (Hard Copy)
  • Service Strategy 2011 Edition - Online Annual Subscription
  • ServiceTalk - one year's subscription
  • Service Transition 2011 Edition (HardCopy)
  • Service Transition 2011 Edition (PDF)
  • Service Transition 2011 Edition - Online Annual Subscription
  • SFIA Assessment (Personal)
  • SFIA - a Pocket Overview
  • SFIA - a Pocket Overview
  • Shortcuts to Success
  • Service Level Management - a Practitioner's Guide
  • SLMGuide10Pack
  • Service Oriented Architecture for Dummies
  • Software Testing An ISEB Intermediate Certificate
  • Software Testing An ISTQB-ISEB Foundation Guide 2nd edition
  • The Sarbanes-Oxley Act: an Introduction
  • Surviving IT Infrastructure Transitions
  • Take It From The Top
  • Team Management Skills for Project & Programme Managers
  • The ITSM Iron Triangle
  • The Governance of Green IT
  • The Green Agenda
  • The Green Office
  • The ITIL Lifecycle Suite, eBook edition
  • The ITIL® Process Manual
  • The Service Catalog
  • ITSM Process Assessment Supporting ITIL (TIPA)
  • TOGAF - A Management Guide
  • User Acceptance Testing - A step-by-step guide
  • Working_The_Crowd_(Social_Media_Marketing_For_Business)
  • Working The Crowd (Social media marketing for business) Second Edition
  • World Class IT Service Delivery

  • BSi

  • itSMF

  • TSO

  • VHP

White Papers

• Submit White Paper