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Wednesday, 10 Mar 2010
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The itSMF UK Conference hailed a great success…
Finalists announced for the 2009 itSMF UK IT Service Management Industry Awards
Pre-register for Conference 2010 to ensure early bird offer!
Events
August 2009 e-Symposium - IT & the Business: A Match made in Heaven
itSMF UK & BCS CMSG joint conference – Foundations for Success - Change, Configuration & Release Management - Optimising your Service Assets
itSMF UK Conference 2010 - London here we come!
Biogs and Case Studies: Continual Service Improvement Seminar
Service Operation and IT Support Seminar Biographies
itSMF UK takes in the Shows
itSMF UK 'The Human Factor' Seminar Tuesday 22nd September 2009
London Regional - Re-arranged to Tuesday 7th July
Meeting Hosts Needed for 2010
Review of itSMF & BCS Joint Conference
Service Catalogues and How to Apply Them - itSMF UK Seminar
NEW SEMINAR - 'Service Catalogues and How to Apply Them' Repeat
Biogs and Case Studies: Service Catalogue Seminar
The Beating Heart of Service Management – Service Desk, Incident & Problem
General
itSMF UK announce date of Annual General Meeting
itSMF UK announce date of Annual General Meeting
Announcing the itSMF UK Annual Review 2007/8
Axios Systems announced as first official itSMF UK sponsor
Members feedback wanted for BSI Survey: Information Security and Governance Standards
Be part of our new and improved discussion forum
itSMF Rob Stroud speaking at Forrester’s Infrastructure & Operations Forum, March 11-12
itSMF UK thrilled to announce final official sponsor as Hornbill
How to use the new Website
Introduction of UK Postal Charges
ITIL: Looking back and moving forwards
ITIL Live
itSMF UK announces its new Membership Structure
itSMF UK and TM Forum working together
itSMF Member Notice: Elections 2009
itSMF UK Supports IBM’s Service Management World Tour
New Sustainable Service Management Special Interest Group gets Chair and Vice-Chair
Important changes to our Regional structure
Is there a skills & qualification gap in the senior IT market?
ServiceTalk the Journal - latest edition out now!
The World's Leading IT Service Management Conference...Programme Released
International
APMG present cheque for 100,000 GBP to itSMFI in support of IT service management community
Inaugural itSMFI Chapter Leadership Conference a great success
OGC's ITIL V3 Scope and Development Plan
itSMF Netherlands Call for Papers
itSMF Hong Kong Chapter AGM 2009 and 2009/2010 Council
itSMF International AGM 2007
itSMFI Board Talk Issue 1
itSMF International Chair's Report - October 2007
itSMFI 2009 CLC & AGM held in Barcelona a Great Success
itSMF International engages a new Chief Editor
itSMF International Speaker Panel
itSMFI Vice Chair announced
New itSMFI Executive Board
Press
itSMF UK Officially Recognise ISEB’s New Syllabus for a Foundation Level Qualification in ISO/IEC 20000, the IT Service Management Standard
Blue Sky Thinking at The House of Lords Event
itSMF Join The SFIA Foundation as Fifth Member
itSMF UK Announces Interim Chairman - Barry Corless
itSMF UK IT Service Management Awards Officially Open
itSMF UK Chairman Steps Down
itSMF UK Sponsor BCS Service Manager of the Year Award
itSMF UK Team Updates: A Restructure to Make a Difference
itSMF UK in the news - Government Technology 'Service Management is changing' by Megan Pendlebury
Real progress is being made in the development and implementation of ITIL V3 qualifications
The SFIA Foundation Announces Version 4 of SFIA
itSMF International Chair, Sharon Taylor Steps Down
Press Cuttings
Press Cuttings
Publications
New titles on CMDB and CobiT
Implementing ISO/IEC 20000 Certification: the Roadmap
ISO/IEC 19770-1 Software Asset Management: Are You ready?
It's Little ITIL, but even better
The ITIL Lifecycle Publication Suite - Choosing the correct format
ITIL Refresh - 4th Edition
ITIL Refresh News - Get your questions answered in the November 2007 edition
ITIL V3 and ASL White Paper
Browse the itSMF bookstore and save money!
itSMF UK Autumn Publications Guide 2008 - IT Service Management, Project Management, IT Publications
COMING SOON - Change, Configuration and Release Management, itSMF CCRM
Key Element Guides - get them now!
Key Element Guides - ITIL v3 in your pocket
Recent Publications
Lean books at lean prices
Lean books at lean prices
New ITIL publications - Capability pocket guides, practice questions and more...
New books from itSMF UK
New Dictionary for ITIL V3
New core books for PRINCE2
Passing your ITIL Foundation
Passing the PRINCE2 examinations
Studying for the ITIL exams?
Latest special offers in the bookstore
With a wide range of new publications on offer for Spring 2008, itSMF UK are proud to announce the Spring 2008 Publications Guide.
Corrections to Foundation Study Aid
New Certificate of Contribution for itSMF UK Authors
Announcing the Summer 2008 Publications Guide from itSMF UK!
Announcing the itSMF UK Winter Publications Guide 2009!
Qualifications
The ITIL® V3 Bridging Course Syllabus
Celebrations!
itSMF UK Working in partnership
ITIL V3 Qualification Scheme
ITIL Qualification Tool
ITIL V3 Certification credit system finalised
ITILV3 Foundation Bridging Course Syllabus Released
ITIL V3 Intermediate Qualification updates
ITIL V3 Master Qualification
ITIL V3 Qualification Titles Announced
OGC announces phased withdrawal of ITIL v2 exams
Qualifications Update - October 2007
The SFIA Foundation Announces Spanish Language Version of SFIA
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In Times of Radical Change
ITIL ICT Infrastructure Management
ITIL Application Management
SSADM Foundation
Data Modelling
The Business Context
User Centred Design
Function Modelling
ITIL Planning to Implement Service Management
Business Systems Development with SSADM (CD-ROM)
ITIL Business Perspective - The IS view on Delivering Services to the Business
Model Agreements (CD-ROM)
People Issues and PRINCE2
Tailoring PRINCE2
ITIL Business Perspective - The IS view... (CD-ROM)
The Business Perspective (NOT YET PUBLISHED)
Managing Successful Projects with PRINCE2 (CD-ROM)
M_o_R (Management of Risk) Guidance for Practitioners (CD-ROM)
Passing the PRINCE2 Examinations
PRINCE2 Pocket Book
Buying Software: A Best Practice Approach
Software Asset Management (CD-ROM)
Business Perspective 2 - The Business View on Successful IT Service Delivery
Business Perspective 2 - The Business View on Successful IT Service Delivery...
Introduction to ITIL®
ITIL� Small-scale Implementation
Business Benefits through Programme and Project Management
Managing Successful Programmes (PDF
BS 15000-2:2003 IT Service Management. Code of practice for service management
Achieving ISO/IEC 20000 : Enabling change (BIP 0035)
Achieving ISO/IEC 20000 : Keeping the service going (BIP 0036)
Achieving ISO/IEC 20000 : Capacity management (BIP 0037)
Achieving ISO/IEC 20000 : Integrated service management (BIP 0038)
BS 7799-3:2005 Information security management systems. Guidelines for info...
The differences between BS 15000 and ISO/IEC 20000 (BIP 0039)
Achieving ISO/IEC 20000 : Management decisions and documentation (BIP 0030)
Achieving ISO/IEC 20000 : Why people matter (BIP 0031)
Achieving ISO/IEC 20000: Making Metrics Work
Achieving ISO/IEC 20000 : Managing the end-end service (BIP 0033)
Achieving ISO/IEC 20000 : Finance for service managers (BIP 0034)
BS ISO/IEC 20000-1:2005 IT Service Management - Part 1: Specification
BS ISO/IEC 20000-2:2005 IT Service Management - Part 2: Code of practice
A Managers Guide to Service Management. 2nd edition (updated for BS ISO...
IT Service Management - A Self-assessment Workbook : 2005 (BIP 0015)
BSISOIEC19770:1-2006 Software Asset Management Processes
IT Service Management Collection on CD-ROM (BIP 0062:2006)
itSMF IT Service Management: A companion to the IT Infrastructure Library
itSMF IT Service Management: A companion to the IT Infrastructure Library (G...
itSMF IT Service Management: A companion to the IT Infrastructure Library (...
A Dictionary of IT Service Management Terms, Acronyms and Abbreviations : Ve...
A Dictionary of IT Service Management Terms, Acronyms and Abbreviations : Ve...
itSMF Not the IT Infrastructure Made Worse
itSMF pocket guide: IT Security Management : Version 2
itSMF pocket guide: Application Management
itSMF pocket guide: ICT Infrastructure Management
itSMF IT Service Management: A companion to the IT Infrastructure Library (...
itSMF IT Service Management: A companion to the IT Infrastructure Library (P...
itSMF IT Service Management: A companion to the IT Infrastructure Library (K...
itSMF IT Service Management: A companion to the IT Infrastructure Library (F...
itSMF IT Service Management: A companion to the IT Infrastructure Library (S...
itSMF IT Service Management: A companion to the IT Infrastructure Library (I...
itSMF pocket guide: Business Perspective ..The IS View on Delivering Service...
itSMF IT Service Management: A companion to the IT Infrastructure Library (D...
itSMF pocket guide: Planning and Achieving ISO/IEC 20000 Certification
itSMF IT Service Management: A companion to the IT Infrastructure Library (F...
A Dictionary of IT Service Management Terms, Acronyms and Abbreviations (Fre...
How To Manage Business and IT Strategies
How To Manage Business Change
How To Manage Service Acquisition
How to Manage Service Provision
How To Manage Performance
How To Manage Business Change (CD-ROM)
How To Manage Performance (CD-ROM)
How To Manage Service Acquisition (CD-ROM)
IS Management and Business Change Guides (complete set)
IS Management and Business Change Guides (complete set on CD-ROM)
itSMF IT Service Management: A companion to the IT Infrastructure Library (J...
A Dictionary of IT Service Management Terms, Acronyms and Abbreviations (Jap...
Service Strategy (SS) - Online Annual Subscription
Service Design (SD) - Online Annual Subscription
Service Transition (ST) - Online Annual Subscription
Service Operation (SO) - Online Annual Subscription
Continual Service Improvement (CSI) - Online Annual Subscription
The ITIL Lifecycle Publication Suite - Online Annual Subscription
The Official Introduction to the ITIL Service Lifecycle - Online Annu...
itSMF IT Service Management: A companion to the IT Infrastructure Library (N...
itSMF IT Service Management: A companion to the IT Infrastructure Library (B...
MOF: a pocket guide
MSF: a pocket guide
The IT Strategy Management Process (Supporting IT Services Through Effectiv...
IT Service Management - an Introduction (based on ITIL) [Edition 2]
Six Sigma for IT Management
IT Service CMM ... a pocket guide
Implementing Service and Support Management Processes
Foundations of IT Service Management (based on ITIL®)
Metrics for IT Service Management
ISO/IEC 20000 - a pocket guide
Frameworks for IT Management
Service Agreements
Management of Risk Guidance for Practitioners 2007 ed
Service Strategy (SS)
Service Operation (SO)
Service Design (SD)
Service Transition (ST)
The ITIL� Lifecycle Publication Suite
The ITIL Lifecycle Publication Suite - PDF : Single User
Service Strategy (SS) - PDF : Single User
Service Operation (SO) - PDF : Single User
Service Design (SD) - ebook PDF : Single User
Service Transition (ST) - PDF : Single User
Continual Service Improvement (CSI) - ebook PDF : Single User
The Official Introduction to the ITIL Service Lifecycle
The Official Introduction to the ITIL Service Lifecycle - ebook PDF :...
APMP for PRINCE2
Continual Service Improvement (CSI)
Green It in Practice
Release and Control for IT Service Management, based on ITIL®
The EFQM Excellence Model
Six Sigma for IT Management - a pocket guide
Foundations of IT Service Management Based on ITIL®V3
Frameworks for IT Management - A Pocket Guide
IT Service Management Based on ITIL® V3 - A Pocket Guide
ABC of ICT Card Deck
ABC of ICT - An Introduction to the Attitude, Behavior and Culture of ICT
ISO/IEC 19770-1 Software Asset Management: Are You ready? (CD-ROM) Single User
ISO/IEC 19770-1 Software Asset Management: Are You ready? (CD-ROM) Multi-User
ABC of ICT - The Exercise Workbook
Achieving ISO/IEC 20000 : COMPLETE set of the books (BIP 0030 - BIP 0038)
Agile Project Management - PRINCE2 and DSDM Atern
An Introduction to PRINCE2™: Managing and Directing Successful Projects Book
ASL - A Framework for Application Management
ASL A Management Guide
BiSL A Framework for Business Information Management
BiSL A Management Guide
BS ISO/IEC 38500:2008 - Corporate governance of information technology
BSi Information Security Management Kit 20
BSi PD0018:2001 - Information Management Systems Building Systems fit for A...
BS ISO/IEC 17799:2005 (BS 7799-1:2005) Code of Practice for Information Se...
BS ISO/IEC 27001:2005 (BS 7799-2:2005) Specification with guidance for use
Building an ITIL Based Service Management Department
Building an ITIL-Based Service Management Dept, PDF version
ITIL V3 OSA and RCV Capability Handbook bundle
Bundle: Version 2 Pocket Guides
Business Analysis
Business Analysis Techniques
Business-focused IT and Service Excellence
A Pragmatic Guide to Business Process Modelling
Capacity Management
Cloud Computing for Dummies
The CMDB Imperative
CobiT User Guide for Service Managers
Communication Skills for Project & Programme Managers
Defining IT Success Through the Service Catalog
Dictionary of IT Service Management ITIL V3
Bundle: Directing and Managing Successful Projects with PRINCE 2: 2009 edition
Directing Successful Projects with PRINCE2 2009 edition
Effective IT Service Management - Rob Addy
Exploiting IT for Business Benefit
Focus on Skills: Leadership Skills for Project and Programme Managers
Focus on Skills Series Suite
For Successful Portfolio, Programme and Project Offices Think P3O
For Successful Programme Management: Think MSP
For Successful Project Management: Think PRINCE2
For Successful Risk Management: Think M_o_R
Global Services - Moving to a Level Playing Field
Implementing information Security based on ISO 27001/ISO 17799
Implementing ISO/IEC 20000 Certification: the Roadmap
Implementing IT Governance A Pocket Guide
Implementing IT Governance: A Practical Guide to Global Best Practices in IT Management
Implementing Metrics for IT Service Management
Improving Project Performance with P2MM
Information Security; A Management Guide based on ISO 27001/ISO 17799
Information Security Management Principles
Introduction officielle à ITIL, le cycle de vie des services
IT Service Management Collection : BSi Kit 32 (comprising BS15000-1, BS15000...
ISO/IEC 20000 - an Introduction
ISO/IEC 20000 bundle
ISO/IEC 20000 part 3
IT Enabled Business Change; Successful Management
IT Financial Management
IT Governance Based on CobiT 4.1 - A Mangement Guide
IT Governance: A Manager's Guide to Data Security and ISO 27001 / ISO 27002, Fourth Edition
The ITIL® Lifecycle Publication Suite - Book & Online Annual Subscript...
ITIL V3 Foundation Handbook
ITIL Lifecycle Suite Multi-User Licences
ITIL and the Software Lifecycle - Practical Strategy and Design Principles
ITIL Lifecycle Suite, eBook edition
ITIL Live
ITIL Security Management
ITIL Service Delivery
ITIL Service Support
ITIL Small Scale Implementation 2008 Edition
ITIL V3 Capability Operational Support & Analysis Handbook (OSA)
ITIL V3 Capability Release, Control & Validation Handbook (RCV)
IT Service Management: An Introduction
IT Service Management Foundation Practice Questions
IT Service Management Global Best Practices Volume 1 (2008)
ITServiceManagementGuideforFoundation
IT Service Management Collection on CD-ROM (BIP 0062:2006)
ITSM Library Set
itSMF pocket guide: ICT Infrastructure Management
IT Service Management Self-Assessment Workbook (BSI PD0015:2002)
Key Element Guide; Continual Service Improvement
Key Element Guide Service Operation
Key Element Guide Service Strategy
Key Element Guide Service Transition
Key Element Guide Suite
Key Element Service Design
Courage to Change
Lawrence Leyton: Exceptional Customer Service
LeanSolutions
Lean Thinking
ITIL V3 Foundation Handbook and V3 Dictionary Bundle
Management of Risk Pocketbook
Managing Portfolios of Change (with MSP for Programmes and PRINCE2 for Projects)
Managing Successful Programmes (MSP) 2007 Edition
Managing Successful Programmes Pocketbook
Managing succesful projects with PRINCE2, 2009 edition
MINCE - A Framework for Organisational Maturity
Microsoft Operations Framework V4.0
Negotiation: How to Make Deals and Reach Agreement in Business
New Product
Official Introduction to ITIL, eBOOK edition
IT Outsourcing: Part 1, Contracting the Partner
Passing the PRINCE2™ Examinations 2009 Edition
Passing Your ITIL Foundation Exam 2nd Edition
Passing Your ITIL Intermediate Exams
pcidss
Portfolio, Programme and Project Offices: P3O
Portfolio, Programme and Project Offices Pocketbook
Practical IT Service Management
Prince2 For the Project Executive - Practical advice for achieving project governance
Prince 2 - A No Nonsense Management Guide
Process Management Based on SqEME
Programme Management based on MSP
Programme Management based on MSP - A Management Guide
Project Management in the Real World
Project Management for IT-Related Projects
Risk Management based on M_o_R - A Management Guide
ITIL V3 Guide to Software Asset Management
Service Management for Dummies
Service Management Strategies that Work
ServiceTalk January 2010 issue
Service Level Management - a Practitioner's Guide
Service Oriented Architecture for Dummies
The Sarbanes-Oxley Act: an Introduction
Surviving IT Infrastructure Transitions
Team Management Skills for Project & Programme Managers
The ITIL Lifecycle Suite, eBook edition
The Manager's Bridge Certificate in IT Service Management
The Toyota Way Fieldbook
The Toyota Way
TOGAF - A Management Guide
TOGAF Version 8.1.1 Enterprise Edition A pocket guide
World Class IT Service Delivery
BSi
itSMF
TSO
Managing Successful Projects with PRINCE2
VHP
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