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Friday, 16 May 2008
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IT Service Management - A Managers Guide (BIP0005:2004)
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IT Service Management - A Self-assessment Workbook : 2005 (BIP 0015)
IT Service Management Collection on CD-ROM (BIP 0062:2006)
itSMF IT Service Management: A companion to the IT Infrastructure Library
itSMF IT Service Management: A companion to the IT Infrastructure Library (G...
itSMF IT Service Management: A companion to the IT Infrastructure Library (...
A Dictionary of IT Service Management Terms, Acronyms and Abbreviations : Ve...
A Dictionary of IT Service Management Terms, Acronyms and Abbreviations : Ve...
itSMF Not the IT Infrastructure Made Worse
itSMF pocket guide: IT Security Management : Version 2
itSMF pocket guide: Planning to Implement Service Management
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itSMF IT Service Management: A companion to the IT Infrastructure Library (...
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itSMF IT Service Management: A companion to the IT Infrastructure Library (K...
itSMF IT Service Management: A companion to the IT Infrastructure Library (F...
itSMF IT Service Management: A companion to the IT Infrastructure Library (S...
itSMF IT Service Management: A companion to the IT Infrastructure Library (I...
itSMF pocket guide: Business Perspective ..The IS View on Delivering Service...
itSMF IT Service Management: A companion to the IT Infrastructure Library (D...
itSMF pocket guide: Planning and Achieving ISO/IEC 20000 Certification
itSMF IT Service Management: A companion to the IT Infrastructure Library (F...
A Dictionary of IT Service Management Terms, Acronyms and Abbreviations (Fre...
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A Dictionary of IT Service Management Terms, Acronyms and Abbreviations (Jap...
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IT Service Management - an Introduction (based on ITIL) [Edition 2]
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The Official Introduction to the ITIL Service Lifecycle
The Official Introduction to the ITIL Service Lifecycle - ebook PDF :...
Passing your ITIL Foundation Exam - The Official ITIL Foundation Study Aid
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IT Governance based on CobiT 4.0® : A Management Guide
Release and Control for IT Service Management, based on ITIL®
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ISO/IEC 19770-1 Software Asset Management: Are You ready? (CD-ROM) Single User
ISO/IEC 19770-1 Software Asset Management: Are You ready? (CD-ROM) Multi-User
Achieving ISO/IEC 20000 : COMPLETE set of the books (BIP 0030 - BIP 0038)
Agile Project Management - PRINCE2 and DSDM Atern
ASL - A Framework for Application Management
ASL A Management Guide
BiSL A Framework for Business Information Management
BiSL A Management Guide
BS ISO/IEC 20000-1:2005 IT Service Management - Part 1: Specification
BS ISO/IEC 20000-2:2005 IT Service Management - Part 2: Code of practice
BSi Information Security Management Kit 20
BSi PD0018:2001 - Information Management Systems Building Systems fit for A...
BS ISO/IEC 17799:2005 (BS 7799-1:2005) Code of Practice for Information Se...
BS ISO/IEC 27001:2005 (BS 7799-2:2005) Specification with guidance for use
Building an ITIL Based Service Management Department
Defining IT Success Through the Service Catalog
Dictionary of IT Service Management ITIL V3
For Successful Programme Management: Think MSP
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For Successful Risk Management: Think M_o_R
Global Services - Moving to a Level Playing Field
Implementing ISO/IEC 20000 Certification: the Roadmap
Improving Project Performance with P2MM
Information Security; A Management Guide based on ISO 27001/ISO 17799
IT Service Management Collection : BSi Kit 32 (comprising BS15000-1, BS15000...
ISO/IEC 20000 - an Introduction
The ITIL® Lifecycle Publication Suite - Book & Online Annual Subscript...
ITIL and the Software Lifecycle - Practical Strategy and Design Principles
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IT Service Management: An Introduction
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IT Service Management Collection on CD-ROM (BIP 0062:2006)
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IT Service Management Self-Assessment Workbook (BSI PD0015:2002)
Key Element Guide; Continual Service Improvement
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Key Element Guide Suite
Key Element Service Design
Courage to Change
Lawrence Leyton: Exceptional Customer Service
Management of Risk Pocketbook
Managing Portfolios of Change (with MSP for Programmes and PRINCE2 for Projects)
Managing Successful Programmes (MSP) 2007 Edition
Managing Successful Programmes Pocketbook
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Prince2 For the Project Executive - Practical advice for achieving project governance
Prince 2 - A No Nonsense Management Guide
Programme Management based on MSP
Programme Management based on MSP - A Management Guide
Project Management for IT-Related Projects
Risk Management based on M_o_R - A Management Guide
Service Management Process Maps
Service Management Strategies that Work
Surviving IT Infrastructure Transitions
TOGAF - A Management Guide
TOGAF Version 8.1.1 Enterprise Edition A pocket guide
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