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Friday, 24 May 2013
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Biogs: Business and Service Continuity & Major Incident Management Seminar
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CSI SIG - 25 September 2012 Meeting Report
CSI SIG ITSM12 Conference Session Report
Biogs and Case Studies: Effective CSI to drive down the cost and improve the efficiency of IT Seminar
Effective CSI Seminar - June 2011
Future seminar topics - looking for your feedback
Introducing and Improving Problem Management to maximise your Investments
ITSM Software Tools Forum
itSMF UK Central Region Vice Chair Election
itSMF UK London and South East Region Vice Chair Election
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itSMF UK South West & South Wales Regional Vice Chair Election
itSMF UK takes in the Shows
Sign up for a masterclass on SFIA!
Member Meeting Hosts Needed for 2011
Report on the itSMF UK Service Management Metrics and Reporting seminar - 04 July 2012 - Birmingham
North Region Event Report - 13th December 2012 at NHS Blood & Transplant
Seminar: Practical Service Strategy - how to get started
Biogs and Case Studies: Practical Service Strategy Seminar
Seminar: Proactive Problem Management - 8th February 2012 - Chelsea FC
Biogs and Case Studies: Introducing and Improving Problem Management Seminar
Biographies & Presentation details
Biographies & Presentation details
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Review of itSMF & BCS Joint Conference
SDITS Preview
Seminar: Transition Management - Arsenal FC - 21 March 2013
Servicedesk and SLM Seminar Event Report
Measuring for Performance Webinar - 14th Sept 2010
Service Catalogues and Service Portfolios Seminar 18 Apr 2012
Service Catalogues and Service Portfolios Seminar Bios18th April 2012
Service Management in Virtual Environments
Biogs and Case Studies: Service Management in Virtualised Environments
The Beating Heart of Service Management – Service Desk, Incident & Problem
Biogs and Case Studies: Service Desk, Incident & Problem Seminar
Last chance to register for the Service Desk & IT Support Show + view our offers for the two day event!
Bios: Servicedesk & SLM Seminar - 12 September 2012
Seminar: Service Desk and SLM
Biography of Speakers and Presentations - May 2011
Is Service Transition the most important part of IT?
Biogs and Case Studies: Service Transition Seminar
Biogs and Presentation Details: Service Transition: Painless go-lives Seminar
Service Transition Seminar at Silverstone
Service Transition: Painless go lives Seminar
Service Transition Seminar, Sept 10
Biogs and Case Studies: SLM: Achieving Service Excellence with Service Levels Seminar
SLM: Service Excellence Seminar - December 2011
The truth behind ISO/IEC 20000 - itSMF UK Seminar 22 March
ITSM Software Tools Forum, 29th May
Transition SIG Chair steps down during Maternity Leave
itSMF UK Transition Management SIG Conference 2012 report
Archive
Biogs and Case Studies: Continual Service Improvement Seminar
Service Operation and IT Support Seminar Biographies
itSMF UK 'The Human Factor' Seminar Tuesday 22nd September 2009
Service Desk, Incident & Problem Seminar and SLM / Service Catalogue Seminar
Service Catalogues and How to Apply Them - itSMF UK Seminar
NEW SEMINAR - 'Service Catalogues and How to Apply Them' Repeat
Biogs and Case Studies: Service Catalogue Seminar
Biogs and Case Studies: SLM / Service Catalogue Seminar
The Pathway to IT Service Management
Biogs and Case Studies: Sustainable Service Management Seminar
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New appointments to itSMF UK Board
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itSMF UK announce date of Annual General Meeting
itSMF UK announce date of Annual General Meeting
itSMF UK announce date of 2010 Annual General Meeting
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itSMF UK 2010 AGM Calling and Election Notice
itSMF UK 2010 AGM Advanced Notice of Election Process
Announcing the itSMF UK Annual Review 2007/8
APMG hosts online event to discuss ISO/IEC 20000 Qualification Scheme
Ashley's Big Challenge hits £2000 for Macmillan
Axios Systems announced as first official itSMF UK sponsor
Why you should speak at an event
itSMF UK runs official bookshop at Service Desk Show
Members feedback wanted for BSI Survey: Information Security and Governance Standards
Call for Volunteers to join ESCs
Change Management services and publications
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Conference agenda now available
itSMF UK launches course endorsement scheme
COURSE ENDORSEMENT GOES GLOBAL
Be part of our new and improved discussion forum
Foundation for Success
itSMF UK thrilled to announce final official sponsor as Hornbill
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I'm an itSMF UK member because...
itSMF UK instant survey on Continual Service Improvement
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Introduction of UK Postal Charges
International award highlights best practice around the world
ITIL 2011 Edition
Using ITIL and ISO/IEC 20000 together - an international survey
ITIL: Looking back and moving forwards
ITIL Live
itSMF UK announces its new Membership Structure
itSMF UK & SDI Joint Seminar
itSMF UK and TM Forum working together
itSMF UK Update Issue 1 2012
itSMF Member Notice: Elections 2009
itSMF UK Supports IBM’s Service Management World Tour
itSMF UK Update 2011 Q2 Edition
itSMF UK Update, Jan 11
Jobs available at Symantec
Try our new 'member get a member' scheme
itSMF UK in 2013 – changes to member services and fees
New members in April 2011
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New owner for ITIL and the BMP Portfolio
New Sustainable Service Management Special Interest Group gets Chair and Vice-Chair
New priSM credentialing scheme for service managers
Important changes to our Regional structure
itSMF UK Tooling Event Review
Is there a skills & qualification gap in the senior IT market?
Interest in Starting a Service Design Special Interest Group
ServiceTalk Autumn 2012
ServiceTalk Journal, Oct 11
ServiceTalk October 2010 is now available
ServiceTalk Spring 2013 issue
Service Transition Survey
SFIA assessment for individuals and organisations
SFIA Assessment - booking page for itSMF USA members
Social Networking Links
Time for a Change for Service Transition SIG
International
APMG present cheque for 100,000 GBP to itSMFI in support of IT service management community
itSMF UK CEO Keith Aldis steps down as itSMFI Company Secretary
Inaugural itSMFI Chapter Leadership Conference a great success
OGC's ITIL V3 Scope and Development Plan
itSMF Netherlands Call for Papers
itSMF Hong Kong Chapter AGM 2009 and 2009/2010 Council
itSMF International AGM 2007
itSMFI Board Talk Issue 1
itSMF International Chair's Report - October 2007
itSMFI 2009 CLC & AGM held in Barcelona a Great Success
itSMF International engages a new Chief Editor
itSMF International Speaker Panel
itSMFI Vice Chair announced
itSMF UK to the rescue at itSMF Belgium Conference
New itSMFI Executive Board
Press
Blue Sky Thinking at The House of Lords Event
itSMF Join The SFIA Foundation as Fifth Member
itSMF UK in the news - Government Technology 'Service Management is changing' by Megan Pendlebury
itSMF UK Chairman Steps Down
itSMF UK Team Updates: A Restructure to Make a Difference
itSMF UK Sponsor BCS Service Manager of the Year Award
Real progress is being made in the development and implementation of ITIL V3 qualifications
The SFIA Foundation Announces Version 4 of SFIA
itSMF UK Announces Interim Chairman - Barry Corless
itSMF UK IT Service Management Awards Officially Open
itSMF UK Officially Recognise ISEB’s New Syllabus for a Foundation Level Qualification in ISO/IEC 20000, the IT Service Management Standard
itSMF International Chair, Sharon Taylor Steps Down
SFIA Foundation and CompTIA form partnership to upskill the IT industry
itSMF UK CEO Keith Aldis steps down
APMG Launches first role based qualification for Service Managers: Change Analyst
itSMF UK announces appointment of Ben Clacy as new Chief Executive
priSM aims to unify global ITSM professional development
itSMF UK Launches ITSM Scheme as users await ITIL 2011
IT network is key feature of membership group
ITIL update bring the framework back to its roots says itSMF CEO
Social media and IT support - which side is your bread buttered?
Publications
9 books to see you through to ITSM13
January book sale
itSMF UK pocket guides - special deal
How to Do CCRM Materials
New titles on CMDB and CobiT
White Paper: CRC Energy Efficiency Scheme and role of ITSM
ITIL Foundation Handbook 2011 is here!
Implementing ISO/IEC 20000 Certification: the Roadmap
ISO/IEC 19770-1 Software Asset Management: Are You ready?
ISO/IEC 20000 standard: the parts explained
It's Little ITIL, but even better
The ITIL Lifecycle Publication Suite - Choosing the correct format
ITIL Refresh - 4th Edition
ITIL Refresh News - Get your questions answered in the November 2007 edition
ITILupdateFAQs
ITIL V3 and ASL White Paper
Browse the itSMF bookstore and save money!
itSMF UK Autumn Publications Guide 2008 - IT Service Management, Project Management, IT Publications
COMING SOON - Change, Configuration and Release Management, itSMF CCRM
Recent Publications
Lean books at lean prices
Lean books at lean prices
Free trial access to the ITIL Lifecycle Suite online
New ITIL publications - Capability pocket guides, practice questions and more...
New books from itSMF UK
New Dictionary for ITIL V3
New core books for PRINCE2
Passing your ITIL Foundation
Passing the PRINCE2 examinations
Studying for the ITIL exams?
UK Submission of the Year awarded international prize
BACK TO WORK BLUES OFFERS! ! !
Spring Madness in the itSMF UK Bookshop
With a wide range of new publications on offer for Spring 2008, itSMF UK are proud to announce the Spring 2008 Publications Guide.
Corrections to Foundation Study Aid
New Certificate of Contribution for itSMF UK Authors
Announcing the Summer 2008 Publications Guide from itSMF UK!
The Big Book Sale
Twitter Advertising Offer
Announcing the itSMF UK Winter Publications Guide 2009!
Qualifications
The ITIL® V3 Bridging Course Syllabus
BCS launches final 3 specialist IT Service Management qualifications
Celebrations!
itSMF UK Working in partnership
ITIL V3 Qualification Scheme
ISO/IEC20000 expands APMG suite of certifications
ITIL® Qualification Tool
ITIL® V3 Certification credit system finalised
ITILV3 Foundation Bridging Course Syllabus Released
ITIL® V3 Intermediate Qualification updates
ITIL® V3 Master Qualification
ITIL V3 Qualification Titles Announced
OGC announces phased withdrawal of ITIL v2 exams
Qualifications Update - October 2007
The SFIA Foundation Announces Spanish Language Version of SFIA
SFIA Foundation Skills Update June 2010
Training Survey 2013
Why APMG bought the itSMF ISO/IEC20000 Scheme
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In Times of Radical Change
ITIL ICT Infrastructure Management
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Business Systems Development with SSADM (CD-ROM)
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ITIL Business Perspective - The IS view... (CD-ROM)
The Business Perspective (NOT YET PUBLISHED)
M_o_R (Management of Risk) Guidance for Practitioners (CD-ROM)
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Introduction to ITIL®
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BS 7799-3:2005 Information security management systems. Guidelines for info...
BS ISO/IEC 20000-1:2011 IT Service Management - Part 1: Specification
BSISOIEC19770:1-2006 Software Asset Management Processes
itSMF IT Service Management: A companion to the IT Infrastructure Library (G...
itSMF IT Service Management: A companion to the IT Infrastructure Library (...
itSMF IT Service Management: A companion to the IT Infrastructure Library (...
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itSMF IT Service Management: A companion to the IT Infrastructure Library (F...
itSMF IT Service Management: A companion to the IT Infrastructure Library (S...
itSMF IT Service Management: A companion to the IT Infrastructure Library (I...
itSMF IT Service Management: A companion to the IT Infrastructure Library (D...
itSMF IT Service Management: A companion to the IT Infrastructure Library (F...
A Dictionary of IT Service Management Terms, Acronyms and Abbreviations (Fre...
How To Manage Business and IT Strategies
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How To Manage Performance
How To Manage Business Change (CD-ROM)
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IS Management and Business Change Guides (complete set)
IS Management and Business Change Guides (complete set on CD-ROM)
itSMF IT Service Management: A companion to the IT Infrastructure Library (J...
A Dictionary of IT Service Management Terms, Acronyms and Abbreviations (Jap...
Continual Service Improvement (CSI) - Online Annual Subscription
itSMF IT Service Management: A companion to the IT Infrastructure Library (N...
itSMF IT Service Management: A companion to the IT Infrastructure Library (B...
MOF: a pocket guide
MSF: a pocket guide
The IT Strategy Management Process (Supporting IT Services Through Effectiv...
IT Service Management - an Introduction (based on ITIL) [Edition 2]
Six Sigma for IT Management
IT Service CMM ... a pocket guide
Implementing Service and Support Management Processes
Foundations of IT Service Management (based on ITIL®)
Metrics for IT Service Management
ISO/IEC 20000 - a pocket guide
Frameworks for IT Management
Service Agreements
Management of Risk Guidance for Practitioners 2007 ed
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The ITIL Lifecycle Publication Suite
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The Official Introduction to the ITIL Service Lifecycle
The Official Introduction to the ITIL Service Lifecycle - ebook PDF :...
Continual Service Improvement (CSI)
Green It in Practice
Release and Control for IT Service Management, based on ITIL®
The EFQM Excellence Model
Six Sigma for IT Management - a pocket guide
Foundations of IT Service Management Based on ITIL®V3
Frameworks for IT Management - A Pocket Guide
ABC of ICT Card Deck
ABC of ICT - An Introduction to the Attitude, Behavior and Culture of ICT
ISO/IEC 19770-1 Software Asset Management: Are You ready? (CD-ROM) Single User
ISO/IEC 19770-1 Software Asset Management: Are You ready? (CD-ROM) Multi-User
A Study Guide to Service Catalogue
ABC of ICT - The Exercise Workbook
Agile Project Management - PRINCE2 and DSDM Atern
A Manager's Guide to Service Management 6th Edition
An_Executive_Guide_to_Value_Management
An Introduction to PRINCE2™: Managing and Directing Successful Projects Book
ASL A Management Guide
Assortment pack bulk buy
Balanced Diversity - A Portfolio Approach to Organisational Change
BIP 0124:2011 A Guide to the new ISO/IEC 20000-1: The differences between the 2005 and the 2011 editions
BIP 0125:2011 Introduction to the ISO/IEC 20000 Series IT Service management
BIP 0129:2011 IT Service Management for Small IT Teams
BiSL A Framework for Business Information Management
BiSL A Management Guide
BS ISO/IEC 38500:2008 - Corporate governance of information technology
BSi Information Security Management Kit 20
BSi PD0018:2001 - Information Management Systems Building Systems fit for A...
BS ISO/IEC 17799:2005 (BS 7799-1:2005) Code of Practice for Information Se...
BS ISO/IEC 27001:2005 (BS 7799-2:2005) Specification with guidance for use
BS ISO/IEC 20000-2:2012 Information technology Service management Part 2: Guidance on the application of service management systems
Building an ITIL Based Service Management Department
Building an ITIL-Based Service Management Dept, PDF version
Four ITIL Capability Handbooks - special offer
Managing Business Change Projects: From risk to success
Business Analysis
Business Analysis Techniques
Business Continuity Management In Practice
Business Continuity Management Systems (Implementation and certification to ISO 22301)
Business-focused IT and Service Excellence
A Pragmatic Guide to Business Process Modelling
Capacity Management
Changing_The_IT_Leaders_Mindset
Cloud Computing for Business
Cloud Computing for Dummies
The CMDB Imperative
COBIT® 5 - A Management Guide
CobiT User Guide for Service Managers
Communication Skills for Project & Programme Managers
Compliance for Green IT
Configuration Management
Continual Service Improvement 2011 Edition (Hard Copy)
Continual Service Improvement 2011 Edition (PDF)
Contract and Commercial Management - The Operational Guide
Creating and Driving Service Excellence - An Executive's Guide to IT Service Management
Cyber_Risks_for_Business_Professionals_A_Management_Guide
Cyberwar, Cyberterror, Cybercrime
Defining IT Success Through the Service Catalog
Bundle: Directing and Managing Successful Projects with PRINCE 2: 2009 edition
Directing Successful Projects with PRINCE2 2009 edition
Drinking From The Fire Hose
Effective IT Service Management - Rob Addy
E-mail Security
Exploiting IT for Business Benefit
Focus on Skills: Leadership Skills for Project and Programme Managers
Focus on Skills Series Suite
For Successful Portfolio, Programme and Project Offices Think P3O
For Successful Programme Management: Think MSP
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For Successful Risk Management: Think M_o_R
Foundation and Dictionary Bundle 2011 Edition
Foundation Exam Starter Kit 2011
Foundations of Information Security-Based on ISO27001 and ISO27002
Foundations of ITIL® 2011 Edition
Get Ready For Cloud Computing
Global Services - Moving to a Level Playing Field
IT Governance special deal
Pre-Order - Governance of IT, An executive guide to ISO/IEC38500
Greening Service Management
Greening the Data Center:
Green IT for Sustainable Business Practice (ISEB)
Green IT Set of Five Books
How to do CCRM
How To Do CCRM 10 Pack
Implementing ISO/IEC 20000 Certification: the Roadmap
Implementing IT Governance A Pocket Guide
Implementing IT Governance: A Practical Guide to Global Best Practices in IT Management
Implementing Metrics for IT Service Management
Information Security Management Principles (Second edition)
Information Lifecycle Support: Wisdom, Knowledge, Information and Data Management (WKIDM)
Information Security; A Management Guide based on ISO 27001/ISO 17799
Information Security Management Principles
Information Security Risk Management for ISO27001 / IS27002
Introduction officielle à ITIL, le cycle de vie des services
Introduction to the ITIL Service Lifecycle 2011 - Online Annu...
Introduction to the ITIL® Service Lifecycle PDF
IntroductiontotheITILServiceLifecycle2011
ISO/IEC 20000 - an Introduction
ISO/IEC 20000 bundle
ISO/IEC 20000-1:2011 - A Pocket Guide
ISO/IEC TR 20000-5: 2010
Planning and Achieving ISO/IEC 20000 Certification version 2
IT Enabled Business Change; Successful Management
IT Financial Management
IT Governance Based on CobiT 4.1 - A Mangement Guide
IT Governance: A Manager's Guide to Data Security and ISO 27001 / ISO 27002, Fourth Edition
ITIL For Dummies
The ITIL® Lifecycle Publication Suite - Book & Online Annual Subscript...
ITIL Lifecycle Suite Multi-User Licences
ITIL and the Software Lifecycle - Practical Strategy and Design Principles
ITIL A Pocket Guide 2011 Edition
ITIL Foundation Exam Study Guide
ITIL Foundation Handbook 2011
ITIL Foundation Handbook 2011 PDF
ITIL Lifecycle Publication Suite 2011
ITIL Lifecycle Publication Suite 2011 Edition - Online Annual Subscription
ITIL Lifecycle Suite, eBook edition
ITIL® Lite - A Road Map to Full or Partial ITIL Implementation
ITIL Live
ITIL Planning to Implement Service Management (PISM
ITIL Release Management - a hands-on guide
ITIL Service Delivery
ITIL Service Support
ITIL Small Scale Implementation 2008 Edition
ITIL V3 Capability Operational Support & Analysis Handbook (OSA)
ITIL V3 Capability Release, Control & Validation Handbook (RCV)
ITIL V3 Guide to Software Asset Management PDF
IT Outsourcing Bundle
IT_Outsourcing_Part_2:_Managing_the _Sourcing_Contact
IT Service Management: A Guide for ITIL Foundation Exam Candidates-Second Edition
IT Service Management: An Introduction
IT Service Management Foundation Practice Questions (Second Edition)
IT Service Management Global Best Practices Volume 1 (2008)
ITSM_Dictionary_2011
ITSM_Dictionary_2011_10pack
IT Service Management Collection on CD-ROM (BIP 0062:2006)
ITSM Library Set
IT Service Management Self-Assessment Workbook (BSI PD0015:2002)
IT That Matters - An Executive's Guide to Maximizing the strategic value from your IT Investment
IT Tools for the Business when the Business is IT - Selecting and Implementing Service Management Tools
Key Element Guide ITIL Continual Service Improvement 2011
Key Element Guide ITIL Service Design 2011
Key Element Guide ITIL Service Operation 2011
Key Element Guide ITIL Service Strategy 2011
Key Element Guide ITIL Service Transition 2011
Key Element Guide Suite 2011
Courage to Change
Lawrence Leyton: Exceptional Customer Service
Making Sense of Change Management
Management of Risk Pocketbook
Managing Successful Programmes (MSP) 2007 Edition
Managing Successful Programmes 2011 (MSP)
Managing Successful Programmes Pocketbook
Managing succesful projects with PRINCE2, 2009 edition
Metrics For Service Management Designing for ITIL
MINCE - A Framework for Organisational Maturity
Microsoft Operations Framework V4.0
Negotiation: How to Make Deals and Reach Agreement in Business
NEW ITIL Lifecycle Publication Suite 2011 (PDF)
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Official Introduction to ITIL, eBOOK edition
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Running IT like a Business: Accenture's Step-by-Step Guide
ITIL V3 Guide to Software Asset Management
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Service Management for Dummies
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ITIL V3 Capability Service Offerings and Agreements (SOA) Handbook
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Service Level Management - a Practitioner's Guide
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Service Oriented Architecture for Dummies
Software Testing An ISEB Intermediate Certificate
Software Testing An ISTQB-ISEB Foundation Guide 2nd edition
The Sarbanes-Oxley Act: an Introduction
Surviving IT Infrastructure Transitions
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Team Management Skills for Project & Programme Managers
The ITSM Iron Triangle
The Governance of Green IT
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The ITIL Lifecycle Suite, eBook edition
The ITIL® Process Manual
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ITSM Process Assessment Supporting ITIL (TIPA)
TOGAF - A Management Guide
User Acceptance Testing - A step-by-step guide
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