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Saturday, 31 Jul 2010
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BS ISO/IEC 20000-1:2005 IT Service Management - Part 1: Specification
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A Managers Guide to Service Management. 2nd edition (updated for BS ISO...
IT Service Management - A Self-assessment Workbook : 2005 (BIP 0015)
BSISOIEC19770:1-2006 Software Asset Management Processes
IT Service Management Collection on CD-ROM (BIP 0062:2006)
itSMF IT Service Management: A companion to the IT Infrastructure Library
itSMF IT Service Management: A companion to the IT Infrastructure Library (G...
itSMF IT Service Management: A companion to the IT Infrastructure Library (...
A Dictionary of IT Service Management Terms, Acronyms and Abbreviations : Ve...
A Dictionary of IT Service Management Terms, Acronyms and Abbreviations : Ve...
itSMF Not the IT Infrastructure Made Worse
itSMF pocket guide: IT Security Management : Version 2
itSMF pocket guide: Application Management
itSMF pocket guide: ICT Infrastructure Management
itSMF IT Service Management: A companion to the IT Infrastructure Library (...
itSMF IT Service Management: A companion to the IT Infrastructure Library (P...
itSMF IT Service Management: A companion to the IT Infrastructure Library (K...
itSMF IT Service Management: A companion to the IT Infrastructure Library (F...
itSMF IT Service Management: A companion to the IT Infrastructure Library (S...
itSMF IT Service Management: A companion to the IT Infrastructure Library (I...
itSMF pocket guide: Business Perspective ..The IS View on Delivering Service...
itSMF IT Service Management: A companion to the IT Infrastructure Library (D...
itSMF pocket guide: Planning and Achieving ISO/IEC 20000 Certification
itSMF IT Service Management: A companion to the IT Infrastructure Library (F...
A Dictionary of IT Service Management Terms, Acronyms and Abbreviations (Fre...
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How To Manage Business Change (CD-ROM)
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IS Management and Business Change Guides (complete set)
IS Management and Business Change Guides (complete set on CD-ROM)
itSMF IT Service Management: A companion to the IT Infrastructure Library (J...
A Dictionary of IT Service Management Terms, Acronyms and Abbreviations (Jap...
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itSMF IT Service Management: A companion to the IT Infrastructure Library (N...
itSMF IT Service Management: A companion to the IT Infrastructure Library (B...
MOF: a pocket guide
MSF: a pocket guide
The IT Strategy Management Process (Supporting IT Services Through Effectiv...
IT Service Management - an Introduction (based on ITIL) [Edition 2]
Six Sigma for IT Management
IT Service CMM ... a pocket guide
Implementing Service and Support Management Processes
Foundations of IT Service Management (based on ITIL®)
Metrics for IT Service Management
ISO/IEC 20000 - a pocket guide
Frameworks for IT Management
Service Agreements
Management of Risk Guidance for Practitioners 2007 ed
Service Strategy (SS)
Service Operation (SO)
Service Design (SD)
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The ITIL Lifecycle Publication Suite
The ITIL Lifecycle Publication Suite - PDF : Single User
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The Official Introduction to the ITIL Service Lifecycle
The Official Introduction to the ITIL Service Lifecycle - ebook PDF :...
APMP for PRINCE2
Continual Service Improvement (CSI)
Green It in Practice
Release and Control for IT Service Management, based on ITIL®
The EFQM Excellence Model
Six Sigma for IT Management - a pocket guide
Foundations of IT Service Management Based on ITIL®V3
Frameworks for IT Management - A Pocket Guide
IT Service Management Based on ITIL® V3 - A Pocket Guide
ABC of ICT Card Deck
ABC of ICT - An Introduction to the Attitude, Behavior and Culture of ICT
ISO/IEC 19770-1 Software Asset Management: Are You ready? (CD-ROM) Single User
ISO/IEC 19770-1 Software Asset Management: Are You ready? (CD-ROM) Multi-User
ABC of ICT - The Exercise Workbook
Achieving ISO/IEC 20000 : COMPLETE set of the books (BIP 0030 - BIP 0038)
Agile Project Management - PRINCE2 and DSDM Atern
An Introduction to PRINCE2™: Managing and Directing Successful Projects Book
ASL - A Framework for Application Management
ASL A Management Guide
BiSL A Framework for Business Information Management
BiSL A Management Guide
BS ISO/IEC 38500:2008 - Corporate governance of information technology
BSi Information Security Management Kit 20
BSi PD0018:2001 - Information Management Systems Building Systems fit for A...
BS ISO/IEC 17799:2005 (BS 7799-1:2005) Code of Practice for Information Se...
BS ISO/IEC 27001:2005 (BS 7799-2:2005) Specification with guidance for use
Building an ITIL Based Service Management Department
Building an ITIL-Based Service Management Dept, PDF version
ITIL V3 OSA and RCV Capability Handbook bundle
Bundle: Version 2 Pocket Guides
Business Analysis
Business Analysis Techniques
Business-focused IT and Service Excellence
A Pragmatic Guide to Business Process Modelling
Capacity Management
Cloud Computing for Dummies
The CMDB Imperative
CobiT User Guide for Service Managers
Communication Skills for Project & Programme Managers
Compliance for Green IT
Defining IT Success Through the Service Catalog
Dictionary of IT Service Management ITIL V3
Bundle: Directing and Managing Successful Projects with PRINCE 2: 2009 edition
Directing Successful Projects with PRINCE2 2009 edition
Effective IT Service Management - Rob Addy
Exploiting IT for Business Benefit
Focus on Skills: Leadership Skills for Project and Programme Managers
Focus on Skills Series Suite
For Successful Portfolio, Programme and Project Offices Think P3O
For Successful Programme Management: Think MSP
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For Successful Risk Management: Think M_o_R
Global Services - Moving to a Level Playing Field
Greening the Data Center:
Green IT for Sustainable Business Practice (ISEB)
Green IT Set of Five Books
Implementing information Security based on ISO 27001/ISO 17799
Implementing ISO/IEC 20000 Certification: the Roadmap
Implementing IT Governance A Pocket Guide
Implementing IT Governance: A Practical Guide to Global Best Practices in IT Management
Implementing Metrics for IT Service Management
Improving Project Performance with P2MM
Information Security; A Management Guide based on ISO 27001/ISO 17799
Information Security Management Principles
Information Security Management with ITIL V3
Introduction officielle à ITIL, le cycle de vie des services
ISO/IEC 20000 - an Introduction
ISO/IEC 20000 bundle
ISO/IEC 20000 part 3
ISO/IEC TR 20000-5: 2010
IT Enabled Business Change; Successful Management
IT Financial Management
IT Governance Based on CobiT 4.1 - A Mangement Guide
IT Governance: A Manager's Guide to Data Security and ISO 27001 / ISO 27002, Fourth Edition
The ITIL® Lifecycle Publication Suite - Book & Online Annual Subscript...
ITIL V3 Foundation Handbook
ITIL Lifecycle Suite Multi-User Licences
ITIL and the Software Lifecycle - Practical Strategy and Design Principles
ITIL Lifecycle Suite, eBook edition
ITIL Lite
ITIL Live
ITIL Security Management
ITIL Service Delivery
ITIL Service Support
ITIL Small Scale Implementation 2008 Edition
ITIL V3 Capability Operational Support & Analysis Handbook (OSA)
ITIL V3 Capability Release, Control & Validation Handbook (RCV)
IT Service Management: An Introduction
IT Service Management Foundation Practice Questions
IT Service Management Global Best Practices Volume 1 (2008)
ITServiceManagementGuideforFoundation
IT Service Management Collection on CD-ROM (BIP 0062:2006)
ITSM Library Set
itSMF pocket guide: ICT Infrastructure Management
IT Service Management Self-Assessment Workbook (BSI PD0015:2002)
Key Element Guide; Continual Service Improvement
Key Element Guide Service Operation
Key Element Guide Service Strategy
Key Element Guide Service Transition
Key Element Guide Suite
Key Element Service Design
Courage to Change
Lawrence Leyton: Exceptional Customer Service
ITIL V3 Foundation Handbook and V3 Dictionary Bundle
Making Sense of Change Management
Management of Risk Pocketbook
Managing Portfolios of Change (with MSP for Programmes and PRINCE2 for Projects)
Managing Successful Programmes (MSP) 2007 Edition
Managing Successful Programmes Pocketbook
Managing succesful projects with PRINCE2, 2009 edition
MINCE - A Framework for Organisational Maturity
Microsoft Operations Framework V4.0
Negotiation: How to Make Deals and Reach Agreement in Business
New Product
Official Introduction to ITIL, eBOOK edition
IT Outsourcing: Part 1, Contracting the Partner
Passing the PRINCE2™ Examinations 2009 Edition
Passing Your ITIL Foundation Exam 2nd Edition
Passing Your ITIL Intermediate Exams
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Portfolio, Programme and Project Offices: P3O
Portfolio, Programme and Project Offices Pocketbook
Practical IT Service Management
Prince2 For the Project Executive - Practical advice for achieving project governance
Prince 2 - A No Nonsense Management Guide
Process Management Based on SqEME
Programme Management based on MSP
Programme Management based on MSP - A Management Guide
Project Management in the Real World
Project Management for IT-Related Projects
Risk Management based on M_o_R - A Management Guide
ITIL V3 Guide to Software Asset Management
Service Management for Dummies
Service Management Strategies that Work
ServiceTalk - one year's subscription
Service Level Management - a Practitioner's Guide
Service Oriented Architecture for Dummies
The Sarbanes-Oxley Act: an Introduction
Surviving IT Infrastructure Transitions
Team Management Skills for Project & Programme Managers
The Governance of Green IT
The Green Agenda
The Green Office
The ITIL Lifecycle Suite, eBook edition
The Manager's Bridge Certificate in IT Service Management
The Service Catalog
ITSM Process Assessment Supporting ITIL (TIPA)
TOGAF - A Management Guide
TOGAF Version 8.1.1 Enterprise Edition A pocket guide
World Class IT Service Delivery
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Managing Successful Projects with PRINCE2
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