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Service Transition SIG discussion scenarios


Title:

Service Transition SIG Discussion Scenarios

Author:

Richard Horton, University of Leeds and Vawns Guest, Virgin Media

Organisation:

ITSMF UK

Category:

Service Transition SIG

Summary:

When we want to explore the nitty gritty of ITIL processes with groups we face challenges:
* How do we bring ITIL to life? 
* The ITIL books describe how processes work - but what happens when we apply them in real life? 
* What behaviours do we encounter – and does the way we behave get the sort of result we are looking for ? 

The Service Transition scenarios provided here offer a selection of ‘radio plays’ where two or three characters play out scenes, picking out various challenges that we encounter in the world of Service Transition. Each of them lasts about two minutes. The Service Transition SIG has used these as a launch-pad for discussion on key issues and topics.

 

 

 

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