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NAGE Service Management The Success Continues


Title:

NAGE Service Management The Success Continues

Author:

Marie Gough

Organisation:

National Australia Group

Category:

Service Management

Summary:

In the face of the difficult market conditions we are operating in, at NAGE we have continued to develop our Service Management approach with a number of improvements. These have developed in the 3 years since receiving the Best IT Submission at the 2007 itSMF Awards with 'The Success Story'
The aim of this paper is to give a high level account of the continued successes we have achieved within NAGE.
The Service Management team has matured in terms of structure and process. The previous 4 separate disciplines have developed into 6 disciplines with clear roles and responsibilities and effective linkage between processes 

 

 

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