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NAGE Service Management The Success Continues


NAGE Service Management The Success Continues


Marie Gough


National Australia Group


Service Management


In the face of the difficult market conditions we are operating in, at NAGE we have continued to develop our Service Management approach with a number of improvements. These have developed in the 3 years since receiving the Best IT Submission at the 2007 itSMF Awards with 'The Success Story'
The aim of this paper is to give a high level account of the continued successes we have achieved within NAGE.
The Service Management team has matured in terms of structure and process. The previous 4 separate disciplines have developed into 6 disciplines with clear roles and responsibilities and effective linkage between processes 



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