Service Introduction - Making it Efficient
Lloyds TSB Group plc
|Many organisations have implemented a Service Introduction process within their Service Management framework. The aim is to facilitate the transfer of a service from the development environment to live operation ensuring the Service Organisation's requirements are addressed before implementation. |
Typically these requirements are based on ensuring the solution being delivered can be effectively managed, supported and operated by the Service organisation. The Service Introduction process delivers many benefits. Higher quality deliveries, less service outage, greater change success rates and a significant improvement in the control of risk being introduced. Service Introduction can be used to ensure projects cannot discharge their obligations at handover as well as ensuring that any risks are understood, agreed and mitigated before the he service goes live.