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NAG Service Management - The Success Story


NAG Service Management - The Success Story


Julie Macmillan


National Australia Group


Service Management


The purpose of this case study is to provide other itSMF members with an insight into how NAG has utilised ITIL to successfully develop its Service Management Team over the past 5 years.
This document aims to provide a review of the recent successes within Service Management. It tells the success story of the fundamental changes we have made to our processes and the achievements as a result.



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