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NAG Service Introduction - the journey so far


Title:

NAG Service Introduction - the journey so far

Author:

Judith Tarrant

Organisation:

National Australia Group

Category:

Service Management

Summary:

This paper articulates what led NAG to create a Service Introduction function within their Service Delivery organisation, the successes gained as a result, the challenges experienced and most importantly what lies ahead in order to reach new levels of success.

 

 

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