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Lean Working in Service Management - Applying Lean in an IT Service Organisation


Title:

Lean Working in Service Management - Applying Lean in an IT Service Organisation

Author:

Andrew Mullen

Organisation:

Lloyds TSB

Category:

Service Management

Summary:

Lean Working in Service Management - Applying Lean in an IT Service Organisation
The complex, process intensive nature of any IT environment poses particular challenges and considerable opportunities for improvement using Lean tools and techniques. Whilst there is a general lack of tangible process and visible output, the vast array of interconnecting processes and interdependencies mean, as an improvement mechanism, Lean is entirely appropriate to all IT disciplines and activities. Moreover, Lean's emphasis on continuous improvement and people empowerment provides a fresh and challenging perspective for all IT staff to question and improve not only their own work but also neighbouring upstream and downstream activities.

 

 

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