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What are OLAs and how can they be implemented


Title:

What are OLAs and how can they be implemented

Author:

Steve Morgan

Organisation:

PTS Consulting

Category:

Service Level Management

Summary:

Many service providers embrace the concept of OLAs as a means of supporting the SLAs which they have with their customers. However, when it comes to practical steps involved in implementation, there is little support contained within ITIL.
This White Paper details an approach to the implementation of OLAs, based upon the author's practical experience in a variety of organisations.

 

 

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