10 Questions to ask when setting up Service Level Agreements
Service Level Management
The aim of this document is to help organisations think about the prerequisites for setting up SLAs. A lot of organisations want to jump straight to the setting up of SLAs out of frustration with their service providers (internal/external) and they end up with SLs and not SLAs. These 10 questions will help organisations start to think through what needs to be done before SLAs can be truly effective.