Print Page | Contact Us | Report Abuse | Sign In | Join
10 Questions to ask when setting up Service Level Agreements


Title:

10 Questions to ask when setting up Service Level Agreements

Author:

Felix Osague

Organisation:

Schlumberger

Category:

Service Level Management

Summary:

The aim of this document is to help organisations think about the prerequisites for setting up SLAs. A lot of organisations want to jump straight to the setting up of SLAs out of frustration with their service providers (internal/external) and they end up with SLs and not SLAs. These 10 questions will help organisations start to think through what needs to be done before SLAs can be truly effective.

 

 

Premier Gate
21 Easthampstead Road
Bracknell
Berks RG12 1JS

Tel: 0118 918 6500

Fax: 0118 969 9749

Contact Us