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10 Questions to ask when setting up Service Level Agreements


Title:

10 Questions to ask when setting up Service Level Agreements

Author:

Felix Osague

Organisation:

Schlumberger

Category:

Service Level Management

Summary:

The aim of this document is to help organisations think about the prerequisites for setting up SLAs. A lot of organisations want to jump straight to the setting up of SLAs out of frustration with their service providers (internal/external) and they end up with SLs and not SLAs. These 10 questions will help organisations start to think through what needs to be done before SLAs can be truly effective.

 

 

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