Service Catalog Management - Best Practices and Practical Advice
Bill Fine and Nick Schneider
Service Catalogue Management
As IT services are becoming commodities, IT must change the way it views its relationship with business units and end users. A critical step in this journey is the creation of a service catalog which defines and manages the relationship between IT and the business it serves. The authors, Bill Fine and Nick Schneider, outline a step-by-step approach to designing and implementing an actionable service catalog.