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Service Catalog Management - Best Practices and Practical Advice


Title:

Service Catalog Management - Best Practices and Practical Advice

Author:

Bill Fine and Nick Schneider

Organisation:

newScale

Category:

Service Catalogue Management

Summary:

As IT services are becoming commodities, IT must change the way it views its relationship with business units and end users. A critical step in this journey is the creation of a service catalog which defines and manages the relationship between IT and the business it serves. The authors, Bill Fine and Nick Schneider, outline a step-by-step approach to designing and implementing an actionable service catalog.

 

 

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