Transition Planning: managing it in the real world & how the Service Design Package will help
Lee Cross (Dell) and fellow Author Paul King (AXA) are members of the Continual Service Improvement Special Interest Group
Papers from Special Interest Groups
With numerous initiatives and opportunities waiting to be kicked off in your Continual Service Improvement (CSI) inbox; feedback from customers on their priority areas, issues to address and how you can help them support their customers better, you need to be able to plan what area you are going to focus on first or next.
There are many ways to look at this, but each business will have their own set of drivers that dictate when, where and how these will be done.