19/01/2017Masterclass: Major Incident Management
19/01/2017Regional/SIG: How can Problem Management adapt in an Agile/DevOps environment?
02/02/2017Workshop: Change and Release Management
07/02/2017Masterclass: Proactive Problem Management
21/02/2017Workshop: Continual Service Improvement
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Governing Success - IT Governance in an Outsourcing Environment
David Greenway and Chris Cherrington
Submission of the Year 2009, shortlisted.
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