ITIL Process Assessment Framework
Ian MacDonald FBCS CITP FISM
This case study paper documents the approach undertaken by the Co-operative Financial Services (CFS) to develop an „ITIL Process Assessment Framework? (IPAF) that provides a simple, low cost and modular methodology in the delivery of ITIL process assessments.
The need to develop an in-house competency is becoming more important for organisations truly committed to CSI. ITIL process assessments should be performed and repeated on a periodic basis and therefore in today?s economic climate a more cost effective and flexible alternative is required from the services and offerings that are available in the external marketplace.
This case study paper provides you with a comprehensive guide including tangible „start-up? support on how to successfully establish the IPAF methodology and in how to perform the activities necessary to deliver a successful ITIL process assessment.