The Romans, Cloud, G-Cloud, Boris Bikes and ITIL - Which is the odd one out?
None of them - They are all relevant to the future of IT Service Management! Over the last few years cloud computing has moved from hype to reality for many organisations. The launch of the UK Governments G-Cloud online cloud store on 20th February herald's a new era for public service computing. It also hearld's the need to reflect on how we currently do IT Service Management. Both in the public and private sectors. As the underlying principles will drive a cultural change in how IT services are procured and managed. Kevin Holland reflects on what we need to do differently to make the most of the opportunities that cloud computing offers.