Internal Audits-Unnecessary Evil or Friend of Continual Improvement
Continual Service Improvement
Internal Audits often have a bad reputation and in the main that is down to the fact that it is performed as a means to an end rather than having its own scope and objectives.
Internal audits can and should be used to help drive forward Continuous Improvement. This paper sets out some tips to help get the most from Internal audits and is based on practical experience within LloydsTSB over the last two years.