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Workshop: Continual Service Improvement

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Where to Start with CSI - Considerations on Prioritisation and Calculating ROI

Title:

Where to Start with CSI - Considerations on Prioritisation and Calculating ROI

Author:

Lee Cross (Dell) and Author Paul King (AXA)

Organisation:

Continual Service Improvement Special Interest Group - ITSMF UK

Category:

Continual Service Improvement

Summary:

With the explicit inclusion of Continual Service Improvement in ITILv3 there is a danger that it is seen as simply a seven step process to better processes and services. This paper, prepared by the itSMF UK CSI Special Interest Group, argues that in order to truly achieve Continual Service Improvement within any organisation you must embed a culture in which continual improvement is seen as living and breathing - through all areas of your business.   

 

 

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