CSI Culture - Living Improvement
CSI Special Interest group
Continual Service Improvement
With the explicit inclusion of Continual Service Improvement in ITILv3 there is a danger that it is seen as simply a seven step process to better processes and services. This paper, prepared by the itSMF UK CSI Special Interest Group, argues that in order to truly achieve Continual Service Improvement within any organisation you must embed a culture in which continual improvement is seen as living and breathing - through all areas of your business.