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Masterclass: Major Incident Management

02/02/2017
Workshop: Change and Release Management

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IT Change Control Systems


Title:

IT Change Control Systems

Author:

Charles Boutcher

Organisation:

HP

Category:

Change Management

Summary:

"IT organisations are waking up to the fact that poor service delivery can have as little to do with the technologies IT is or is not using, as it does with poorly designed or "missing" critical IT processes, poorly defined roles, responsibilities and metrics, and the underlying company culture".

 

 

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