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Defining Availability In The Real World


Title:

Defining availability in the real world

Author:

Stuart Rance

Organisation:

HP

Category:

Availability management

Summary:

Many service providers define availability requirements using a simplistic 99.9% or 5 9s figure, without any clear understanding of what these numbers mean, how they could be measured,or how they plan to achieve them. This often leads to dissatisfaction,with the service provider reporting that they have met their goals even though the customer is not satisfied with the service they are receiving. This white paper discusses some approaches we have found successful for defining availability for different types of customers and services.

 

 

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