Print Page   |   Sign In   |   Join
Search
Calendar

04/10/2016
Workshop: Shift Left - better resolution for the business, the customer & IT

05/10/2016
Scotland Region Member Meeting

13/10/2016
Masterclass: DevOps in an ITSM world

14/10/2016
Northern Ireland Region Member Meeting

18/10/2016
London & South East Region Member Meeting

  Discussion forum  
 
Share your views on ITSM on our Member Discussion Forum
 
  Social Media  
 
Follow us on...
 
 
 
 

YOUR AD COULD BE HERE.
FIND OUT MORE...

Defining Availability In The Real World


Title:

Defining availability in the real world

Author:

Stuart Rance

Organisation:

HP

Category:

Availability management

Summary:

Many service providers define availability requirements using a simplistic 99.9% or 5 9s figure, without any clear understanding of what these numbers mean, how they could be measured,or how they plan to achieve them. This often leads to dissatisfaction,with the service provider reporting that they have met their goals even though the customer is not satisfied with the service they are receiving. This white paper discusses some approaches we have found successful for defining availability for different types of customers and services.

 

 

Sign In


Forgot your password?

Not a Member Yet?

  Service Talk Newsletter  
 
Download the latest Service Talk and browse recent back-issues