How ITSMF UK Operates
As a not-for-profit, membership owned organisation, our members are at the centre of everything we do. The volunteers from our members are key to the development and governance of all our services. In addition to our volunteers, we are extremely lucky to have an excellent and very dedicated team of permanent staff that we rely upon for the day-to-day operation of the organisation.
Our permanent team of staff includes our Company Secretary and our Chief Executive. The Chief Executive is accountable to the ITSMF UK Chair.
ITSMF UK is governed by a Management Board consisting of volunteers elected from our members and ex-officio roles from our staff team.
The ITSMF UK Management Board consists of:
- The Chair
- The Vice-Chair
- Finance Director
- Governance & Ethics Director
- Service Development Lead
- Service Delivery Lead
- Member Engagement Lead
- Commercial Lead
- Chief Executive (Ex officio)
- Company Secretary (Ex officio)
ITSMF UK was incorporated in November 1991. Our registered office is in Winnersh Triange, Reading, which is where our staff team is based.
ITSMF UK is registered at Companies House in the UK as:
Name & Registered Office:
"IT SERVICE MANAGEMENT FORUM (ITSMF) LTD”
150 WHARFEDALE ROAD
More information on the Mangement Board and staff team can be found in Contact Us.
The following is a summary of some of the key elements contained in our Strategy paper. Members can access all key documents that define how ITSMF UK operates through the members-only section of this web site.
ITSMF UK’s vision is that:
- Our members recognise compelling benefits from active collaboration within our industry forum
- All stakeholders in the industry will contribute to the advancement of IT service management best practices
- The value and importance of successful investment in IT Service Management is fully recognised by customers and service providers alike
ITSMF UK’s mission is to provide a thriving industry forum for all parties engaged in the field of IT Service Management in the UK, enabling our members to actively exchange views, share experiences and participate in the continual development, improvement and promotion of ITSM knowledge, best practice and standards.