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The Service Catalogue - a practical workshop

Workshop: Change and Release Management

Masterclass: Proactive Problem Management

Workshop: Continual Service Improvement

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Events Overview

itSMF UK runs a broad range of events for members and non-members - workshops, masterclasses, regionals, SIGs, seminars and our Annual Conference. Below we outline the key types of event and the differences between them.

Annual conference

Our flagship event, the Annual Conference takes place in November and provides multiple streams of presentations as well as a vendor exhibition and multiple networking opportunities. This year's speaker programme will focus on digital transformation, including the Internet of Things, cybersecurity, DevOps, enterprise service management (beyond IT), managing the Cloud, service integration and customer experience.


Our workshops cover a range of essential service management topics in a relaxed environment, with between 10 and 15 attendees. Lasting a full day, normally from 9.30-4.30, the events follow a basic format but also allow some flexibility so that the facilitator can cover issues of direct concern to delegates. The core elements are:

  • Debunking the hype - separating the hard facts from the myths
  • Ten things you should know about the subject - based on our members’ first-hand knowledge rather than the textbook theory
  • Practical case study and knowledge sharing - a chance to examine our detailed case-study and share experiences and war-stories
  • Resources and information to share back at your organisation.


Masterclasses are generally led by an established 'name' in service management, and are aimed at those with more knowledge of the subject matter. Masterclasses have an interactive format, exploring leading-edge topics and encouraging attendees to share their own experiences with other delegates.

We currently run around 10 masterclasses and 10 workshops over the course of the year.


Seminars are somewhat larger, with 50+ delegates and two or three sponsors. Seminars address broader topics, such as ITSM professionalism or digital transformation, and normally include presentations from 4 to 6 speakers over the day. We aim to run 3 or 4 seminars for members during the year, including our Annual Tools Forum.

Tools forum

As part of itSMF UK's renewed focus on the service management professional, the Service Management Tools and Professionalism Forum on 16 March offers a review of the latest developments in service management tooling and how they support and enhance professionalism within our industry.


Membership events

Regionals(2 to 4 per region each year)

These events focus on topics of particular interest to members, similar to seminars but with fewer structured speaker sessions and more discussion and networking. The current regional areas are London and South East, Midland and East Anglia, South West and Wales, North, Scotland, and Northern Ireland.

Special Interest Groups (1 to 2 public events per year plus working-party meetings)

The primary role of SIGs is to develop thought-leadership and practical guidance in particular focus areas, disseminating their findings through articles and white papers and through presentations at regional events and Conference. Our current SIGs are Service Transition, Continual Service Improvement, Service Design, Problem Management, Service Integration (SIAM), and Service Level Management.

All regionals and SIGs are free to attend for members, regardless of their location.


Click here to see the full events programme.

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