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Masterclass: Major Incident Management

Workshop: Change and Release Management

Workshop: Continual Service Improvement

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Events Overview
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itSMF UK offers a wide selection of events for both members and non-members. Members receive discounts when booking onto the paid events.


Annual Conference, Exhibition and Awards - ITSM14

Next year's Conference and Exhibition, ITSM14, is due to take place in either London or Birmingham in November (venue and date tbc). Booking will be open in due course. If you are interested in sponsorship opportunities or exhibiting, please contact


We also host the Annual ITSM Awards dinner on the Monday night at Conference, with categories including:

  • Service Management Project
  • Service Management Team
  • Service Innovation
  • Contributor of the Year
  • Paul Rappaport Award for Outstanding Achievement in ITSM
  • Student of the Year: ITIL
  • Student of the Year: ISO/IEC20000
  • Trainer of the Year
  • Submission of the Year

For further information about entering for the 2014 awards, please contact


Seminars are one-day events on Service Management topics with an accompanying exhibition. There are on average 6 seminars per year and these are available to both members and non-members. Each event is sponsored and normally will include 4 presentations from member organisations. They take place in locations throughout the UK, in towns such as London, Birmingham, Manchester, Leeds and Edinburgh. The 2014 seminar programme will be published shortly.


Places at seminars cost £199.00 + VAT for members and £325.00 + VAT for non-members.



Our ITSM Masterclass series are intensive, interactive events aimed at developing knowledge and skills in key areas of service management. Each one-day event is designed for 10 to 15 students and is led by an experienced practitioner who will shape the content to attendees' specific requirements.

Forthcoming masterclasses include:

  • Practical CSI, 28 November, Reading
  • Proactive Problem Management, 4 December, Reading
  • Governance and Security for Service Managers, 12 December, Reading
  • Service Catalogue, 5th February, Kettering (please note, regretably no disabled access)
  • Service Level Management, 19th February, Reading

Masterclass places cost £395.00 + VAT for members and £795.00 + VAT for non-members.


Tool Integration Forum
Our Tool Integration Forums go beyond a simple comparison of individual point solutions, exploring the experiences of users, vendors and consultants in providing genuine integration and interoperability of their tools. 
For details of the next Forum, please go to Event Search


Regional Meetings

We run six regional groups around the country with the meetings available to members only (members can attend any group's meetings free of charge, but must register to attend). Each region has an elected chair and vice-chair and holds three meetings per calendar year. These meetings are interactive sessions which include workshops, networking and relevant presentations linked to the day's topic.

The regions are:

  • London & South East Region
  • South West & South Wales Region
  • Midlands and East Anglia Region
  • North Region
  • Scotland Region
  • Northern Ireland Region

For more information about regionals (speaking, hosting or logistics), please contact Teresa Corre (



Special Interest Groups

We currently run a number of Special Interest Groups (SIGs) that look at either specific topics within Service Management or specific sectors in our industry. Each group is run by a working party that delivers public meetings around the country. Members can attend any SIG group's meetings free of charge, but must register to attend.
The current range of SIGs are:
  • Service Level Management SIG
  • Transition Management SIG
  • Continual Service Improvement SIG
  • Problem Management SIG

If you are interested in getting involved in a particular SIG please contact

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