Title:

Service Transition & State of the Nation - Service Transition SIG using MONITOR

Author:

Richard Horton and Martin McKenna

Organisation:

Service Transition SIG

Category:

Service Transition SIG

Summary:

This paper documents the work undertaken by the ITSMF UK Service Transition Special Interest Group (SIG) with the MONITOR self-assessment tool to measure how well we are doing service transition across our organisations. This is specifically to help direct SIG activities and identify where our improvement efforts should be directed both as a SIG and as people involved in service transition within specific organisations.