ITSMF UK is a fully inclusive industry forum, actively
encouraging the involvement of organisations and individuals that use, provide
or support ITSM products and services. We also relate to service management professionals
working beyond the IT sector, and those applying similar best practices to
other areas of industry, thus seeking an even wider exchange of views and professional
development for everyone. Our core services and activities include:
Our flagship event is the ITSMF UK Conference and Exhibition,
which combines a programme of more than 40 educational sessions, a bustling
exhibition, and an annual awards dinner. Other events include a national
programme of Masterclasses, seminars and online webinars, together with a range
of member-run regional meetings and events organised by several special interest
Journal and regular
ServiceTalk is our
highly regarded journal and provides articles, case-studies and news on the
latest issues and developments in IT service management. Our monthly
e-newsletter provides an update on the latest events, news about members,
product and service launches, white papers, interesting articles and
discussions, and other Forum initiatives.
Our website is the place to go for access to the latest news
and features about ITSM, together with a wide source of reference materials and
publications. We also offer an online bookstore with discounted prices on a
wide range of leading practitioner guides and handbooks.
Online community networking
The Forum offers a variety of useful ways to share views,
raise questions and learn from other professionals in your sector - from our dedicated
online members’ discussion forum to various social media such as LinkedIn and
Twitter, including a growing focus on Twitterchats. Our regional groups and SIGs also have a
growing online presence.
Forum members have access – on privileged terms – to several
leading frameworks and tools to assist them in their professional lives – including
ITSM self-assessment and benchmarking, continual professional development, endorsement
of training courses, and planning IT personnel skills.
We offer suppliers and providers many ways to reach and
promote products and services to the ITSM community – from editorial opportunities
to speaking at events.
A key role of the Forum is to help recognise, shape and
develop ITSM best practice and raise the wider profile and reputation of
service managers. Examples of this include our suite of ITSM industry awards at
our annual conference, working with other professional groups to help develop
qualification and certification schemes, the development of industry-leading
publications and white papers and, of course, our extensive range of events and