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Service Talk - Summer 2015 - Contents
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 Contents 

Editorial 04
Industry news
The latest ITSM products, services and customer stories
05
CEO Column: A fresh focus and a new constitution
Mike Owen outlines some important changes in the ITSMF UK organisation
08
itSMF UK news
Annual awards; AXELOS headlines at ITSM15; upcoming events; new office details
10
ITSM15: the full agenda
Start building your personal timetable for this year’s Conference
12
Selling problem management
Barry Corless reports on some new member research on the problem with problem management.
14
The future of ITSM: senior leaders share their hopes and concerns
Senior IT executives from major UK corporates and public sector organisations gather to discuss the pressing changes facing our industry
18
Regional and Special Interest Groups – the lifeblood of ITSMF UK
We catch up with the people running our all-important member groups
19
The growing pains of ITSM
Barclay Rae outlines some ideas on ITSM as a professional, integrated discipline
22
Untangling the 7 threads of service leadership
Philippa Hale and Jean Gamester offer some advice on becoming a leader in service management
25
DevOps – accelerating the death of ITIL?
Rob Stroud explains the complementary roles that DevOps and ITIL can play in the organisation
28
Championing enterprise collaboration
Nigel Martin shares some thoughts on the best way to achieve effective collaboration within the business
30
Downtime: how long before your company is affected?
Poor communication is often the cause of unscheduled outages, reports Teon Rosandic
32
Service management in action
Richard Horton reviews a recent ITSMF UK seminar exploring the issues involved in delivering new services
34
     

 

Chief executive • Mike Owen

Editor • Mark Lillycrop

Designer • Preview

www.preview-design.co.uk

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ITSMF UK, 150 Wharfedale Road, Winnersh Triangle, Wokingham, RG41 5RB Tel: 0118 918 6500 Email: communications@itsmf.co.uk

ITIL and PRINCE2 are the registered trademarks of AXELOS Limited. ITSMF is a registered word mark of the IT Service Management Forum (International) Ltd 

Disclaimer
Articles published reflect the opinions of the authors and not necessarily those of the publisher or his employees. While every reasonable effort is made to ensure that the contents of articles, editorial and advertising are accurate no responsibility can be accepted by the publisher for errors, misrepresentations and any resulting effects.

© The IT Service Management Forum (ITSMF) Ltd. 2015. All rights reserved.

Material within this publication may not be reproduced in whole or in part without the express written permission of The IT Service Management Forum (ITSMF) Ltd.

For all editorial, advertising, reprint or subscription enquiries, please contact communications@itsmf.co.uk

 

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