We have an excellent line-up of finalists this year. Thanks to all those who put forward a nomination or helped with the judging process. All the winners will be announced at the Awards Dinner at Conference on 23rd November.
Service Management Project of the Year
SPONSORED BY MARVAL SOFTWARE
For the organisation that has completed the most successful and challenging IT Service Management project during the year.
Service Innovation of the Year
SPONSORED BY FOX IT
For the organisation offering the most novel product or service offering that has been developed over the past year. Finalists will be assessed on the level of ingenuity and inventiveness in their offering and the originality of the solution.
IT Service Management Team of the Year
SPONSORED BY HEWLETT PACKARD ENTERPRISE
For the members or leader of a team that have supported each other and their customers in providing inspirational service delivery and significant business benefit.
Yorkshire Building Society
ITSM Senior Leader of the Year
SPONSORED BY PEOPLECERT
For a senior manager or director who has demonstrated not only an exemplary and well-rounded level and breadth of knowledge, skill, experience and accomplishment in ITSM, but also exceptional strategic leadership of people.
Paul Pattinson, Telefonica
Ian MacDonald, Co-operative Group
Damian Bowen, NTT DATA
Young ITSM Professional of the Year
SPONSORED BY SERVICE-FLOW
For an individual under the age of 30 who has demonstrated an outstanding level of achievement, ability, team support, rapid progress or business impact in the early years of their ITSM career, and who also promises great potential for future success.
Michael Bailey, CGI
Mark Curry, PwC
Ashleigh Morgan, LV=
Matt Austin, LV=
Ashley Hanna Contributor of the Year
For an individual who, in the judges’ view, has made an outstanding contribution to the ITSMF UK organisation as a volunteer in the last year.
Steve Morgan, Syniad IT
Rob Stroud, Forrester Research
Anna Leyland, Sopra Steria
Matt Hoey, Grant Thornton
Thought Leadership Award
SPONSORED BY BCS
For the author of the white paper, article or case study that provides the most informative, educational and thought-provoking ITSM content.
Mike Simpson, ITSM Consultant, CIH Solutions: Knowledge management within ITSM
Ian Macdonald, Independent Consultant: CSI – making it part of the day job
Priscilla Smith, Global Service Capability Lead, BP: The importance of early life support
Training Provider of the Year
SPONSORED BY CYIENT
For the training organisation most admired by the judges for their outstanding customer service, range of training resources, outstanding results and/or innovative approach to training development and delivery.
Paul Rappaport Award for Outstanding Contribution to ITSM
For an individual who has made a sustained and outstanding contribution over a number of years to the field of IT service management.
Finalists are not announced for this award.