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Workshop: Change and Release Management

21/11/2016 » 22/11/2016
ITSM16 Conference & Exhibition

Workshop: SIAM

Masterclass: Major Incident Management

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Service Talk - Summer 2015 - Contents
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Editorial and CEO View
Industry news
The latest ITSM products, services and customer stories

itSMF UK news
New Board structure, ITSM Leadership Council, office move and industry awards.

View from the Chair
Rosemary Gurney reflects on a number of key organisational changes that have taken place this year.

Collaboration: what it means in the volunteer organisation
Philippa Hale and Richard Horton consider the real benefits of collaboration and teamwork.

Knowledge management within ITSM
Mike Simpson discusses how knowledge management can be used to manage risk and control costs in an IT Service Management environment.

Developing new skills for the future
Chris Roberts reports from the latest Midland regional event, where attendees discussed some key issues for the future of ITSM education and skills development.

Revisiting capacity planning
Stuart Higgins reports on the results of a recent survey which underlines the importance of capacity management in meeting corporate availability and strategic marketing objectives.

Please release me, let me go! To waste… would be a sin
Jon Morley and Rob Spencer describe ITSMF UK’s first Release Management masterclass, which they facilitated in September.

What is SIAM?
Despite its widespread popularity, there is a lack of clarity over what exactly SIAM involves and what constitutes a SIAM model. Steve Morgan investigates.

The new Service Integration SIG – too many acronyms but a great day!
Steve Morgan describes a new ITSMF UK initiative which is setting out to put some meat on the bones of service integration.

The real benefits of self-help
David Howell looks at the rise in smartphone use and flexible working and explains how giving business users control of simple self-service tasks can keep them up and running away from the office while easing the burden on the service desk.



Interim Chief executive • Barclay Rae

Editor • Mark Lillycrop

Assistant Editor • Natalie Pinner

Designer • Preview

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Service Management Association Ltd (trading style ITSMF UK), Premier Gate, Easthampstead Road, Bracknell, Berkshire, RG12 1JS, UK.
T: 0118 918 6500

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© Service Management Forum (ITSMF) Ltd. 2015. All rights reserved.

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