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Masterclass: Major Incident Management

Workshop: Change and Release Management

Workshop: Continual Service Improvement

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What are Special Interest Groups?
Special Interest Groups (SIGs) focus on particular aspects of the Big4 Agenda. They blend real life experience with best practice to produce collateral and activities of real benefits to our members.
The results of their work can often be seen in outputs such as ITSMF UK pocket guides (the SLM Practitioners Guide and How to do Change, Configuration and Release Management) or white papers (the Transition Management and Problem Management SIGs have particularly been active in this area). The range of people involved includes battle-hardened experts and those much newer to the discipline. You can read more about the SIGs on their dedicated SIG pages - please click here for the full list.

What events do Special Interest Groups run?
The Special Interest groups run free events in conjunction with the Regional Groups. These are free to our members to attend and ITSMF encourage members to get involved where they can.

How are the Special Interest Groups organised?
Each Special Interest Group has a working party of volunteer members with a chair. The topics for the Special Interest Groups are chosen by the Board and are regularly reviewed so that they cover the ‘issues of the moment’ for our members. Special Interest Group members quickly gain the respect of others in the community.

How can I join a Special Interest Group?
You can join a Special Interest Group by contacting the group Chair or by contacting us – visit our ‘Get Involved’ page for more details.

Can I set up a Special Interest Group to cover another topic?
We welcome interest in new topics provided there is sufficient volunteer resource available. If you want to propose a new Special Interest Group topic then please contact us.

Current Special Interest Groups – please click on the group name to visit the relevant SIG page.

Service Transition and Improvement
Service Level Management
Service Design
Problem Management 
Service Integration (SIAM)


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