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What is SFIA?
SFIA is an industry framework (free to use, subject to licence) which contains the descriptions of 96 professional skills, each of which is defined in terms of up to seven skill levels. It also identifies generic levels of responsibility in the areas of autonomy, business skills, complexity and influence.
The SFIA Assessment from ITSMF UK
The SFIA assessment allows individuals to identify their current relevant skills and the level achieved against these skills, offering an excellent way to focus on Continual Professional Development (CPD) plans, enhance a CV, and assess future development needs.
ITSMF UK has published a handy pocket guide to SFIA, written by accredited consultant Matthew Burrows. The book includes useful tips based on the author's use of the framework over more than ten years, with examples focused on the ITSM industry. Click here to order copies of the book.
Training is provided by a number of SFIA accredited partners around the world. Click here for details.
Want to hear more about SFIA?
Listen to Matthew Burrows and Jane Suter enthusing about the benefits that SFIA can bring to organisations.