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Calendar

04/10/2016
Workshop: Shift Left - better resolution for the business, the customer & IT

05/10/2016
Scotland Region Member Meeting

13/10/2016
Masterclass: DevOps in an ITSM world

14/10/2016
Northern Ireland Region Member Meeting

18/10/2016
London & South East Region Member Meeting

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Member Resources

Member Resources

The member resources area of the website provides links to a growing range of information resources specifically for our valued members:

  • ServiceTalk - the latest issues of our flagship magazine, covering topics such as SIAM, the Cloud, ITSM beyond ITIL, business relationship management, cyber resilience, agile, DevOps, and service culture.

  • The ITSMF UK pocket guides - download the PDF pocket guides on CCRM, ISO/IEC 20000, SFIA, Service Level Management, plus our ITSM dictionary

  • Video breaks - members share their views on camera about key service management issues

  • eKnowledge Library - our partner library of papers on ITSM related themes, contributed by ITSMF International members and coordinated by Van Haren Publishing.

Please contact the office if you need help to find the information you need.


 

This category of membership is for established professional firms, small and mid-sized companies (both ITSM vendors and users), and other organisations that employ several staff who would benefit from ITSMF UK membership. Such personnel could be in mainstream ITSM jobs/functions (e.g. service design, help desk, problem management), allied IT departments, other operational departments, strategic roles, or possibly general/senior management.

We have three levels of Ent

This category of membership is for established professional firms, small and mid-sized companies (both ITSM vendors and users), and other organisations that employ several staff who would benefit from ITSMF UK membership. Such personnel could be in mainstream ITSM jobs/functions (e.g. service design, help desk, problem management), allied IT departments, other operational departments, strategic roles, or possibly general/senior management.

We have three levels of Ent

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