The member resources area of the website provides links to a growing range of information resources specifically for our valued members:
- ServiceTalk - the latest issues of our flagship magazine, covering topics such as SIAM, the Cloud, ITSM beyond ITIL, business relationship management, cyber resilience, agile, DevOps, and service culture.
- The ITSMF UK pocket guides - download the PDF pocket guides on CCRM, ISO/IEC 20000, SFIA, Service Level Management, plus our ITSM dictionary
- The ITSMF UK library of white papers and case studies - contributed by members for other members to share
- Video breaks - members share their views on camera about key service management issues
- eKnowledge Library - our partner library of papers on ITSM related themes, contributed by ITSMF International members and coordinated by Van Haren Publishing.
- Standards and frameworks in business and service management - check out these three-minute outlines of 35 ITSM-related frameworks
- PSMF Framework access - see the detailed view of the Professional Service Management Framework by clicking the various sections
To access these resources, you must be logged in.
Feel free to contact us
if you need a hand getting hold of any of these resources.