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The ITSM Leadership Council is a recently formed body for senior ITSM executives, drawn from amongst itSMF UK’s largest member organisations, to discuss common strategic issues in the ITSM sector and develop joint actions to grow, develop and advance ITSM as a professional discipline and sector.

The Council was launched on Monday 6th July 2015 when over 30 senior IT executives from major UK corporates and public sector organisations came together at the Sofitel St James in London for the first ITSM Leadership Council. They discussed a framework of seven strategic actions needed to transform the sector, outlined below.

The ITSM ‘industry’:

  • needs a stronger voice, profile and influence
  • needs to do more to demonstrate how ITSM can help organisations to achieve significant strategic returns from their investment in IT and support continuous service improvement
  • needs to develop better integration and joined-up thinking around technical standards, capabilities, innovation and performance
  • needs to treat and develop ITSM as an holistic management discipline
  • needs to review what roles, capabilities and skills it needs for the future and to transform current levels of education and training to deliver those skills
  • should position and promote ITSM as a profession and a career of choice
  • needs collective leadership to drive the industry forward

In addition to this framework the Council agreed to form two cross-sector strategic working groups to bring about focussed change by:

  • looking at how to define and present ITSM as a contemporary integrated business discipline (beyond ‘just ITIL’)
  • looking at elevating and transforming skills and competencies in the sector

Members of the Council

Asda, Aviva, BP, Clifford Chance, Computacenter, Co-operative Group, Domestic & General, EE, Historic England, Fujitsu, GCHQ, Genesis Oil & Gas, Home Office, HP, Kings College London, LV, Manchester City Council, Mars, Met Office, Nationwide Building Society, NTT Data, OVO Energy, PwC, RWE, Serco, SHL Group, Sopra Steria, and the University of Northampton.

The Leadership Council is open to new Corporate members of the Forum. Contact the itSMF UK office for details.

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