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North Region Member Meeting

Workshop: Change and Release Management

21/11/2016 » 22/11/2016
ITSM16 Conference & Exhibition

Workshop: SIAM

Masterclass: Major Incident Management

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Ten reasons to attend ITSM16
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Ten reasons to attend ITSM16


ITSM16 offers a unique opportunity to share service management experience, network with colleagues, learn from industry leaders, and discuss the latest tools and techniques that support the ITSM industry – all under one roof in one of London Heathrow’s best venues. Here are ten reasons to attend our major annual gathering.


1. Best practice guidance, delivered by ITSM experts at just the right level
Over the course of two days, the Conference provides over 50 educational presentations, delivered by experienced users, consultants and subject specialists in all areas of service management. Sessions this year are divided into four stream – ITSM Fundamentals - classic ITSM topics and case studies based around well-known themes and processes; Leading Edge ITSM - new and emerging ideas and approaches; People make ITSM - sessions focusing on the human elements that make ITSM successful – communications, leadership, people development, change management, new IT skills, competency; and Enterprise Service Management - focusing on how to integrate and manage ITSM with other non-IT areas, as well as using Service Management processes beyond IT.


2. Learning from industry leaders
ITSM16 offers the opportunity to learn from the thought leaders in service management best practice, whose enlightened approach to service delivery sets them apart from their peers. This year’s programme includes practical experience-based presentations from CGI, M&C Saatchi, Forrester Research, GCHQ, BT, Royal Bank of Scotland, LV= Insurance, Telefonica, Skipton Building Society, Fujitsu, Unisys, Nationwide, Microsoft, the Met Office, and many more.

3. Networking and sharing experiences
At ITSM16, there are numerous opportunities to network with other service management professionals and forge new contacts. Every aspect of the event has been planned to allow maximum opportunity for discussion and networking.

4. Inspirational keynotes
We have two excellent keynote presenters, opening with Dr Sue Black OBE, award-winning computer scientist, radical thinker and passionate social entrepreneur; and closing with Dave Coplin, Chief Envisioning Office at Microsoft, who will be presenting on the visionary theme, ‘The Rise of the Humans - Digital Transformation’ and what this means for IT Service Management. You can’t afford to miss these unique thought-provoking sessions.

5. Doing more with less
Cost-cutting is a key priority for every organisation at present, and ITSMF UK Conference offers the best value consultancy available. Discover how other companies are using best practices to reduce costs, or finding innovative ways to maintain business-critical services despite stringent financial cutbacks.

6. The ITSM16 app – a whole conference on your phone
Our conference app is a mine of information, with details of all the presentations, speakers and exhibitors involved in the conference. This year the app will includes functions to support delegate networking and communication. An indispensable companion for everyone taking part in ITSM16!

7. Catching up with industry developments
Our celebrated ITSM Exhibition, showcasing the latest products and services from service management software, training and consultancy organisations, offers an unparalleled opportunity to network with the Conference sponsors and exhibitors and find out what’s new in the industry. We bring exhibitors and delegates together on one floor, making it easier than ever to catch up with the exhibitors and take in your preferred conference sessions.

8. Being part of an international community
The Conference is one of the biggest events in the international service management calendar, and the event regularly attracts delegates from over 20 countries. You can network with colleagues from overseas chapters, and find out how their approach to service management best practice can complement and enhance your own.

9. Recognising industry achievements
As always, the highlight of the Conference is the prestigious annual awards dinner, where the greatest achievements in service management are highlighted and rewarded. The awards celebrate the best project, innovation, team, young professional, training provider, contributor, submission and, of course, the famous Paul Rappaport lifetime achievement award. This year our awards dinner host is BBC's 'voice of the balls', Alan Dedicoat.

10. Two days, one roof
In today’s economic climate, most people find it hard to free up the time and resources to attend events, but it’s more important than ever before to keep up to speed with industry developments. ITSM16 offers the best possible use of your time, combining the best education and training with the leading ITSM Exhibition and excellent networking, all under one roof. It is simply the “best value IT Service Management consultancy you can obtain.”



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