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19/01/2017
Masterclass: Major Incident Management

02/02/2017
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ITSM16 - Annual Conference and Exhibition
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Join us at the 25th Annual IT Service Management Conference & Exhibition!

VISIONARY KEYNOTE...

Named one of the top 50 women in tech in Europe in 2015, Dr Black is an award-winning computer scientist, radical thinker and passionate social entrepreneur. Her first book, Saving Bletchley Park, about the successful campaign that she started to save Bletchley Park, set new records in crowd-funded publication.

'LEADING THE ITSM PROFESSION'

This year's conference includes:

  • Four dedicated tracks of educational presentations, interactive sessions and case studies
  • Numerous networking opportunities
  • ITSM exhibition featuring over 40 exhibitors
  • Celebrated ITSM awards dinner
  • Luxurious venue close to London Heathrow airport

The over-arching theme for this year’s Conference is ‘Professionalism in ITSM', reflecting ITSMF UK's current drive to develop and advance ITSM as a professional discipline and sector.The agenda can now be viewed here, featuring ITSM practitioners and subject matter experts sharing their knowledge about:

  • ITSM Fundamentals - classic ITSM topics and case studies based around well-known themes and processes – eg Problem, Change, CSI, Service Catalogue, service desk
  • Leading Edge ITSM - new and emerging ideas and approaches – how to make them work and opinions on their value and position – e.g. DevOps, SIAM, IT4IT, CX, Cynefin, IT supply/value chains, Cloud and hybrid commercial models
  • People make ITSM - sessions focusing on the human elements that make ITSM successful – communications, leadership, people development, change management, new IT skills, competency
  • Enterprise Service Management - focusing on how to integrate and manage ITSM with other non-IT areas, as well as using Service Management processes beyond IT

BOOK YOUR PLACE!

 

SPECIAL THANKS TO OUR GOLD SPONSORS...    AND OUR AWARD SPONSORS:

   

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