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26/09/2016
ITIL Practitioner in a DevOps world

04/10/2016
Workshop: Shift Left - better resolution for the business, the customer & IT

05/10/2016
Scotland Region Member Meeting

13/10/2016
Masterclass: DevOps in an ITSM world

14/10/2016
Northern Ireland Region Member Meeting

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ITSM16 - Annual Conference and Exhibition
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Join us at the 25th Annual IT Service Management Conference & Exhibition!

VISIONARY KEYNOTE...

Our closing keynote speaker at ITSM16 will be Dave Coplin, Chief Envisioning Office at Microsoft, who will be presenting on the theme, The Rise of the Humans - Digital Transformation and what this means for IT Service Management. Don't miss this rare opportunity to hear one of the industry's great visionaries!

'LEADING THE ITSM PROFESSION'

This year's conference includes:

  • Four dedicated tracks of educational presentations, interactive sessions and case studies
  • Numerous networking opportunities
  • ITSM exhibition featuring over 40 exhibitors
  • Celebrated ITSM awards dinner
  • Luxurious venue close to London Heathrow airport

The over-arching theme for this year’s Conference is ‘Professionalism in ITSM', reflecting ITSMF UK's current drive to develop and advance ITSM as a professional discipline and sector. The agenda can now be viewed here, featuring ITSM practitioners and subject matter experts sharing their knowledge about:

  • ITSM Fundamentals - classic ITSM topics and case studies based around well-known themes and processes – eg Problem, Change, CSI, Service Catalogue, service desk
  • Leading Edge ITSM - new and emerging ideas and approaches – how to make them work and opinions on their value and position – e.g. DevOps, SIAM, IT4IT, CX, Cynefin, IT supply/value chains, Cloud and hybrid commercial models
  • People make ITSM - sessions focusing on the human elements that make ITSM successful – communications, leadership, people development, change management, new IT skills, competency
  • Enterprise Service Management - focusing on how to integrate and manage ITSM with other non-IT areas, as well as using Service Management exclusively beyond IT, business resilience

BOOK YOUR PLACE!

Why not book your room at the Sofitel too - at our special promotional rate?

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