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04/10/2016
Workshop: Shift Left - better resolution for the business, the customer & IT

05/10/2016
Scotland Region Member Meeting

13/10/2016
Masterclass: DevOps in an ITSM world

14/10/2016
Northern Ireland Region Member Meeting

18/10/2016
London & South East Region Member Meeting

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ITSM14 Agenda
SOMETHING FOR EVERYONE AT ITSM14

Whatever your interests in service management, there is something for you in this year's programme.

Service integration and management (SIAM) is a hot topic in today's cloud-based multi-vendor world, and we have several complementary views on the subject from Capgemini, Deloitte Consulting, ITSMF India and ISG. We have speakers from BskyB and Barclays Bank, offering different perspectives on that most under-rated process, event management. You can hear about CSI from the Co-operative Group, business value from the Yorkshire Building Society, business process alignment from Aviva, and a tale of ITIL best practice at three London authorities.

This is just a selection of the topics covered at ITSM14, all focusing on the practical experiences of service management practitioners. This is the best opportunity of the year to learn from your peers and network with those who are facing real service management challenges every day.

Click here to download a PDF of the Programme

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