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itSMF UK endorsement services

itSMF UK offers a certification programme for service management products and services. This has been developed by ITSM subject matter experts in a Qualifications and Certification (Q&C) Committee. The aim of this programme is to provide leadership in service management and to ensure good service management practices are put into place.

Services bearing the itSMF UK stamp are judged by assessors from the itSMF UK to ensure an appropriate level of quality and relevance in the development of service management best practice. The itSMF UK scheme is designed to recognise and promote a wide range of service management related delivery.


This meets the itSMF UK goal to promote professionalism in service management across a broad range of disciplines, underpinned and defined within the Professional Service Management Framework (PSMF).


Any product that is put forward on the endorsement scheme will go through a thorough evaluation, with organisations being assessed on several quality criteria, checking content quality, delivery criteria and whether the product meets its overall objectives.

The endorsement scheme provides:

  • Independent assessment - the formal recognition offered by the itSMF UK demonstrates that the products reach an objectively defined and independently evaluated quality standard
  • Industry recognition - as the leading user organisation for service management professionals, itSMF UK's endorsements are widely recognised and respected
  • Route to market - by listing endorsed services on the itSMF UK website and making details available to members, it offers an excellent route to market for vendor organisations.
  • The endorsement logo - the distinctive 'Reviewed and Endorsed by itSMF UK' logo will be available only to those organisations whose products have met the requirements of the itSMF UK Endorsement Scheme. Members are encouraged to look out for this sign.
  • Simplicity - the key to the endorsement process is simplicity. This is not a detailed audit or accreditation by an exam or standards institute, it is a simple but effective process for checking key training quality and delivery criteria.

For more information about endorsement services, please contact or phone the office on 0118 918 6500.


Premier Gate
21 Easthampstead Road
Berks RG12 1JS

Tel: 0118 918 6500

Fax: 0118 969 9749

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