The Big4 Topics 2014
Reliability * Capability * Flexibility * Speed
ITSMF UK’s Big4 Agenda, our short-list of key service management
issues, is driving the development of services to our members -
masterclasses, seminars, special interest groups, regional events and
more. This key focus will help provide members with the capability,
skills and knowledge they need to gain increased value from their
investments during 2014 and beyond. Each year we will review and revise
the Big4 Agenda at our annual conference, consulting with our membership
to fine-tune the final list.
Back to Basics - Is your organisation bullet proof?
We have all seen the damaging headlines of how errors in service delivery can bring an organisation to a standstill and unable to deliver a service to its customers.
Getting the ITSM basics right will ensure that there are reliably, repeatable processes that reduce costly errors, enable new products and services to be brought to market smoothly and glitch-free, and ensure that your customers are getting the quality of service that they expect.
Skills - Developing a capable and creative workforce
From developing your ITSM professionals of the future, through to developing capability throughout your organisation through motivated, well-rounded teams and individuals, this topic is about getting the maximum value from your greatest asset.
Managing Complexity - Making the innovations work for you
From single source to multi-source there have never been more ways to deliver your IT products and services to an increasingly demanding customer base - no doubt tempted by the 'goodies' on offer elsewhere. So rather just coping with today's complexities of Cloud, multi-sourcing, BYOD, Big Data, turn them to your best advantage and make your customers delighted.
Harnessing the power of Agile and ITSM - Are you ahead of the pack?
The pace of change in the industry is relentless. Customers want an increasing number of new products and services delivered in ever decreasing timeframes. Harnessing and integrating the power of DevOps, Agile and ITSM will enable your organisation to deliver new products and services, more quickly and with less risk, in environments of increasing complexity, competition and change.