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North Region Member Meeting

Workshop: Change and Release Management

21/11/2016 » 22/11/2016
ITSM16 Conference & Exhibition

Workshop: SIAM

Masterclass: Major Incident Management

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IT Service Management Awards 2016

The ITSM Awards 2016 - celebrate with the winners and finalists!

The ITSM Industry Awards offer a great opportunity to highlight the achievements of those around you – IT service management individuals and teams whose skills, commitment and imagination have marked them out for special recognition. Join us at this year's Awards Dinner on 21st November - this year's lucky finalists, and our generous award sponsors, are listed below.



Awards dinner hosted by... Alan Dedicoat

Alan Dedicoat, the voice of the Lottery and Strictly Come Dancing, needs no introduction as a TV and radio personality, and will add his own personal touch to the awards proceedings.


The award categories


Service Transformation Project of the Year (sponsored by EXIN)

FINALISTS: City and County of Swansea, BJSS, DNB, News UK

Presented to the organisation that, in the judges’ view, has completed the most successful service transformation during the year. The winner will be the organisation that can best demonstrate its ability to design, plan, and implement a service transformation, with demonstrable benefits to the business. 


Service Innovation of the Year (sponsored by Fox IT)

FINALISTS: EE, Hornbill, NTT Data

Presented to the organisation offering the most novel product or service offering that has been developed over the past year. Finalists will be assessed on the level of ingenuity and inventiveness in their offering and the originality of the solution. 


IT Service Management Team of the Year (sponsored by HPE)

FINALISTS: BT, CGI, NTT Data, Salford Royal NHS Foundation Trust, and SIG

Presented to the members of a team that, in the judges’ view, have supported their customers in providing inspirational service delivery and significant business benefit. They will have successfully built upon these relationships to become the beacon of Service Management within their organisation. 


Young ITSM Professional of the Year

FINALISTS:  Lewis Crack, University of Northampton; Lee Bridges, News UK

Presented to an individual under the age of 30 who has demonstrated an outstanding level of achievement, ability, team support, rapid progress or business impact in the early years of their ITSM career, and who also promises great potential for future success. In addition to this nomination form, nominees will be required to make a short video outlining their day-to-day role and recent achievements.


Ashley Hanna Contributor of the Year

FINALISTS: Barry Corless, Global Knowledge; Matt Hoey, Grant Thornton; Steve Morgan, Syniad IT

Presented to the individual who, in the judges’ view, has made the most outstanding contribution to the ITSMF UK organisation as a volunteer in the last year.


Thought Leadership Award


Where's the value in value? Ian MacDonald, Independent

Two-speed transition, Service Transition SIG

Service design roadmap, Service Design SIG

Practical problem management and ITIL Practitioner, Problem Management SIG

The enduring myth of CMDB, Mike Simpson, CIHS

Presented to the author of the white paper, article or case study published by ITSMF UK during the year that provides the most informative, educational and thought-provoking ITSM content. All short-listed entries can be viewed here.


Training Provider of the Year (sponsored by AXELOS)

FINALISTS: Global Knowledge, Pink Elephant, Smatra

Presented to the training organisation most admired by the judges for their outstanding customer service, range of training resources, outstanding results and/or innovative approach to training development and delivery.


Paul Rappaport Award for Outstanding Contribution to ITSM 

Presented to an individual who has made a sustained and outstanding contribution over a number of years to the field of IT service management. The winner is chosen by the ITSMF UK directors.



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