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IT Service Management Awards 2016

The ITSM Awards 2016 - celebrate with the winners and finalists!

The ITSM Industry Awards offer a great opportunity to highlight the achievements of those around you – IT service management individuals and teams whose skills, commitment and imagination have marked them out for special recognition. Join us at this year's Awards Dinner on 21st November, and keep an eye on this page for the list of finalists, which will be posted in late Sept/early October.



Awards dinner hosted by... Alan Dedicoat

Alan Dedicoat, the voice of the Lottery and Strictly Come Dancing, needs no introduction as a TV and radio personality, and will add his own personal touch to the awards proceedings.


The award categories



Service Transformation Project of the Year

Presented to the organisation that, in the judges’ view, has completed the most successful service transformation during the year. The winner will be the organisation that can best demonstrate its ability to design, plan, and implement a service transformation, with demonstrable benefits to the business. 


Service Innovation of the Year

Presented to the organisation offering the most novel product or service offering that has been developed over the past year. Finalists will be assessed on the level of ingenuity and inventiveness in their offering and the originality of the solution. 


IT Service Management Team of the Year 

Presented to the members of a team that, in the judges’ view, have supported their customers in providing inspirational service delivery and significant business benefit. They will have successfully built upon these relationships to become the beacon of Service Management within their organisation. 


Inspirational ITSM Leader of the Year 

Presented to a senior manager or director who has not only demonstrated an exemplary level and breadth of skill, experience and accomplishment in ITSM, but has also shown that they are an exceptional and inspirational leader of people.


Young ITSM Professional of the Year

Presented to an individual under the age of 30 who has demonstrated an outstanding level of achievement, ability, team support, rapid progress or business impact in the early years of their ITSM career, and who also promises great potential for future success. In addition to this nomination form, nominees will be required to make a short video outlining their day-to-day role and recent achievements.


Ashley Hanna Contributor of the Year 

Presented to the individual who, in the judges’ view, has made the most outstanding contribution to the ITSMF UK organisation as a volunteer in the last year.


Thought Leadership Award

Presented to the author of the white paper, article or case study published by ITSMF UK during the year that provides the most informative, educational and thought-provoking ITSM content.


Training Provider of the Year

Presented to the training organisation most admired by the judges for their outstanding customer service, range of training resources, outstanding results and/or innovative approach to training development and delivery.


Paul Rappaport Award for Outstanding Contribution to ITSM 

Presented to an individual who has made a sustained and outstanding contribution over a number of years to the field of IT service management. The winner is chosen by the ITSMF UK directors.


Social Media Contribution of the Year

Details of our final award will be announced shortly.



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