CGI (TSX: GIB.A) (NYSE: GIB) is the first organisation in the UK to receive endorsement from the ITSMF UK for its ongoing commitment to professionalism in service management. The Professional Service Management Framework (PSMF) is designed to recognise excellence in performance and for organisations to demonstrate their commitment and maturity in approaching ITSM professionalism.
In preparation for the endorsement, ITSMF UK worked closely with CGI to review and assess the current skills and competencies of its members and the programmes in place to support career development. This involves a review against set of maturity criteria, including, management systems, policy and process; top management commitment; leadership accountability and responsibility; controls; evidence of (process) use; and PSMF compatibility. ITSMF UK found CGI met the standards for definition, control, consistency and rigour applied by CGI in performance management.
‘The overall finding is that CGI has a mature and robust system of performance management, established as an integral part of a well-defined organisational management framework’, said the ITSMF UK assessors in their report.
ITSMF UK CEO Barclay Rae commented, “Many congratulations to the management and team at CGI for their commitment and support to service management professionalism. We are delighted that CGI has seen the value in this initiative and look forward to a continued and successful working relationship with CGI to further develop and maintain this process”.
David Fitzpatrick, Senior Vice President of Global Infrastructure Services, CGI in the UK said; “I’m delighted CGI has been recognised as the first organisation to meet the ITSMF Professional Service Management Framework standard. We are committed to developing fulfilling careers for our members and this endorsement is a great way to demonstrate this.”
CGI’s award winning team has also been recognised for both 5-Star Service Desk Certification from the Service Desk Institute (SDI) and Transformation Project of the Year at the DataCenterDynamics EMEA Awards
ITSMF UK is the membership association for IT Service Management professionals. For details of the PSMF please seewww.itsmf.co.uk/psmf
Founded in 1976, CGI Group Inc. is the fifth largest independent information technology and business process services firm in the world. Approximately 65,000 professionals serve thousands of global clients from offices and delivery centers across the Americas, Europe and Asia Pacific, leveraging a comprehensive portfolio of services including high-end business and IT consulting, systems integration, application development and maintenance, infrastructure management as well as a wide range of proprietary solutions. With annual revenue in excess of C$10 billion and an order backlog of C$20 billion, CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Website: www.cgi.com