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News & Press: Member News

ITSM Zone launches virutal mentor service with help from the ITSM community

25 June 2015   (0 Comments)
Posted by: Mark Lillycrop
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Online best practice training site ITSM Zone ( announces its new Training+ Virtual Mentor service.  The new service, which is free of charge to customers purchasing a course at Foundation level or above, allows delegates to have a one-to-one session with a personal mentor who has years of industry experience and subject specific knowledge. This makes online ITSM training as personal as classroom based learning, with specific, personal advice on offer.

Mentors include noted ITSM industry experts from across the globe including Stuart Rance, Karen Ferris, Suresh GP and ITIL author Randy Steinberg.

Delegates who take advantage of the Virtual Mentor scheme will benefit from:

  • Access to experienced industry experts
  • Faster return on investment for their training budget
  • Tailored support for their particular organisation or business issue
  • Guidance on how to adapt and adopt service management best practice
  • Corporate clients can choose an option that includes a set number of mentor hours to help facilitate their training and analyse training needs/identify next steps

Lead tutor Claire Agutter said, "One of the concerns people often have about online training is whether or not they will be able to learn from the experience of others.  Our Training+ Virtual Mentor service gives them access to some of the most experienced people in the industry, who can provide specific advice for real problems they are facing.  We're delighted to offer this service and very grateful to the ITSM community and the mentors who are providing their time.  Corporate customers can also benefit from access to mentors, adding workshops and training needs analysis to their training."

ITSM Zone offers online training and exams in many areas of best practice, including ITIL, PRINCE2, COBIT5, OBASHI and ISO 20000.  They are an AXELOS strategic partner and one of the chosen courseware providers for the new RESILIA cyber resilience training.

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